CoxHealth

Hospital network with clinics and ERs

Pre Service Specialist - Preadmissions

Clinical Support & Patient AdministrationPosted on Nov 3

Part-timeSpringfield, MO, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
One year of pre-registration, scheduling, financial counseling, or equivalent education/experience is preferred.
Excellent customer service and interpersonal skills are required.
Knowledge of medical terminology, CPT, or procedure codes is required.
Strong computer and relevant application-use skills are required.
Ability to multitask in a fast-paced environment is required.
Ability to adapt and respond effectively to urgent needs and requests is required.
Initiative and self-motivation are required.
Understanding and consistent practice of privacy and confidentiality are required.

Responsibilities

Receive incoming and make outgoing phone calls in a fast-paced call center environment, serving as a liaison between patients, payers, and other healthcare team members.
Manage orders and verify patient demographics, insurance information, medical necessity, and pre-authorization requirements.
Calculate patient estimates using scheduled services, contracted plans and reimbursement allowances, benefits, and out-of-pocket thresholds.
Assist with rescheduling patient appointments when required.
Conduct preliminary Financial Assistance screenings, facilitate applications, and schedule appointments with the Financial Navigation Team.

Desired Qualifications

CHAA or CRCR certification is preferred.

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807






Department:

1063 Preadmission Services SGF

Scheduled Weekly Hours:

Hours:

per pay period- 3 8-hour shifts one week, 2 8 hour shifts the following week. 8-4:30pm

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

A Pre Service Specialist works in a fast paced call center environment. They receive incoming and make outgoing phone calls while serving as a liaison between patients, payers, and other health care team members. The Pre Service Specialist II is responsible for order management as well as verifying patient demographics, insurance information, medical necessity and pre-authorization requirements. Calculates patient estimates based on the service scheduled, contracted plan and reimbursement allowances, benefits and out of pocket thresholds. The Pre-service specialist II may also assist in rescheduling patient appointments when required. May perform a preliminary Financial Assistance screening to determine eligibility for assistance programs, facilitate applications and schedule appointments with the Financial Navigation Team.Education: ▪ Required: High School Diploma or equivalent Experience: ▪ Preferred: 1 year pre-registration, scheduling, financial counseling or equivalent education/experience Skills: • Excellent customer service and interpersonal skills • Knowledge of medical terminology or CPT or procedure codes • Strong computer and relevant application use skills • Ability to multi-task in a fast paced environment • Ability to effectively adapt and respond to urgent needs and requests • Demonstrates initiative and self-motivation • Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: • Preferred: CHAA or CRCR

About the Company

CoxHealth

Hospital network with clinics and ERs

CoxHealth operates as a regional health system with six hospitals, more than 80 clinics, five emergency rooms, and about 13,000 employees across southwest Missouri. It delivers a wide range of medical treatments and services through its network, coordinating primary, specialty, urgent, and hospital-based care to meet patient needs. The system’s care works by connecting hospitals, clinics, and ERs under one network to provide consistent, accessible health services and care pathways for patients. CoxHealth differentiates itself by being the area leader in health care and community involvement, leveraging a large regional footprint and a strong commitment to community health as part of its mission. Its goal is to improve the health of the communities it serves and to be the best for those who need care.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Springfield, MO
Founded: 1906

Recently Posted Jobs

Explore more opportunities at CoxHealth

See more jobs