JP Morgan Chase

Runs a consumer bank and an investment bank

Market Director Banking

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeMobile, AL, USANo salary listed

About the Job

Requirements

At least 5 years of branch management or other related leadership experience.
A high school degree, GED, or foreign equivalent is required.
A proven track record of coaching and developing high-performing sales teams, together with the ability to translate knowledge of financial markets and economic trends effectively.
Ability to identify the needs of a market segment to tailor proactive customer education.
Demonstrated ability to build relationships and collaborate proactively with other lines of business remotely.
Ability to take initiative to identify solutions, demonstrate an entrepreneurial business spirit, and execute with urgency.
Experience with consumer and commercial credit knowledge and an understanding of financial planning, including the customer life cycle.
Ability to travel as required for in-person training and meetings, which may include out-of-state travel.

Responsibilities

Manage and coach branch managers to engage customers and address escalations.
Develop best-practice techniques for coaching, reviewing business, cooperation, and ensuring compliance.
Recruit, retain, and develop talent, and foster an environment where employees feel valued, supported, and able to achieve career growth.
Develop strategies to achieve key financial metrics, including deposit and investment balance growth, customer acquisition and retention, and expense management.
Lead integration with Chase Wealth Management, Business Banking, and Home Lending partners to grow other lines of business, including investments and loans.
Manage the market to provide an excellent customer experience and deploy resources to optimize market performance.
Ensure branch managers effectively mitigate risk and remain compliant to provide a safe banking experience for clients, using deep dives and business reviews.

Desired Qualifications

College degree or military equivalent.
Familiarity with local and regional market trends and demographics.
Ability to set the tone for commitment to diversity and inclusion.
Strong commitment to maintaining a sound risk and controls environment.

We have an obsession for taking care of our customers and employees, making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. At Chase, you’ll have the opportunity to help people make the most of their money so they can make the most of their lives.

As a Market Director of Banking in Consumer Bank, you will lead a world class customer experience, strategize to increase the growth of the deposits and banking business, develop and coach Branch Managers, and oversee the management of the market alongside other executive leaders. You will also play a key role in ensuring our Customer Promise comes to life for our clients, by creating a culture of excellence and an environment that meets a high standard of customer service and excellence within the community.

Job responsibilities

Manages and coaches branch managers to engage customers and address any escalations
Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Required qualifications, capabilities, and skills

5+ years of Branch management or other related leadership experience
High school degree, GED, or foreign equivalent
Proven track record of coaching and developing high performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
Ability to identify needs of market segment in order to tailor proactive customer education
Demonstrated ability building relationships and proactively collaborating with other lines of business remotely
Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency
Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle

Preferred qualifications, capabilities, and skills

College degree or military equivalent
Familiarity of local/regional market trends and demographics
Ability to set the tone of commitment to diversity and inclusion
Strong commitment to upholding a sound risk and controls environment

Travel requirement

Ability to travel as required for in-person training and meetings which may include traveling out of state

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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