Tech Ops Support Engineer

WHO YOU WILL WORK WITH

This role will report to the Manager of North America Technical Services WCS.  You will work closely with your Warehouse Management System (WMS) counterpart to investigate systems integration incidents between the Warehouse Management System (WMS) and the Warehouse Control System (WCS). You will also have direct interactions with Logistic Center employees and management responding to product routing issues and service requests.  Cross-collaborative partnerships will be cultivated across multiple business units including operations, maintenance, IT and 3rd-party vendor partners.

WHO WE ARE LOOKING FOR

We are looking for a Warehouse Control Systems (WCS) Engineer to join our team and work onsite at one of our Midsouth Distribution Facilities. This person is relied upon to be able to troubleshoot, perform vendor escalations, and provide analytics for the systems that perform the Material Handling Equipment (MHE) functions within the distribution center. This includes working with the infrastructure and maintenance on the warehouse communications and MHE as necessary. Our best WCS analysts have a broad knowledge of all IT disciplines, are highly competent in SQL and have a strong mechanical aptitude.  They are problem solvers that are organized, flexible and able to prioritize work independently.

WHAT YOU WILL WORK ON

You will troubleshoot and communicate effectively on varying degrees of production support incidents involving MHE Systems, Automated Packing systems and Robots with the goal of minimizing downtime and impact to Nike’s revenue. You will ensure standards, processes and policies are adhered to within the department. You will provide input with regard to status, change and problem management. You will communicate suggestions for improvement to standards, policies, and procedures.

WHAT YOU BRING

• Bachelor’s Degree in Computer Science, Engineering, Information Systems or IT-related subject area or equivalent combination of relevant education, and experience
• Minimum of 1 year systems software support experience
• Competent and comfortable with SQL scripting
• Knowledge of warehouse systems
• Previous experience working with Warehouse Control System (WCS) applications in a distribution center environment, preferred
• Strong technical skills
• Comfortable working around motorized equipment
• Schedule flexibility for supporting a 24x7 environment

We are committed to fostering a diverse and inclusive environment for all employees and job applicants. We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.