Innovetive Petcare

Operational support for veterinary practices

Veterinary Client Service Representative

Clinical Support & Patient AdministrationPosted on Nov 11

Full-timeAustin, TX, USA$17 - $19 /hrIn-person

About the Job

Requirements

Previous customer service, receptionist, front desk, or administrative experience is preferred but not required.
Veterinary clinic, animal hospital, or healthcare experience is helpful but not required.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask, prioritize responsibilities, and remain composed in a busy environment.
Comfort using computers, scheduling systems, and standard office software.
A professional, friendly, and compassionate approach when interacting with clients.
Dependability and willingness to assist wherever help is needed.
Ability to handle sensitive client conversations with empathy and professionalism.
Genuine interest in animals and helping pets and their families.

Responsibilities

Greet clients and pets warmly and professionally, creating a welcoming first impression.
Schedule veterinary appointments, manage the appointment calendar, and coordinate patient check-ins and check-outs.
Answer incoming phone calls, respond to client inquiries, relay messages, and provide information about hospital services.
Build positive relationships with pet owners, listen to their needs, and support an exceptional client experience.
Maintain accurate client and patient records, update information in the veterinary practice management system, and assist with general office tasks.
Prepare invoices, process payments, and assist clients with payment options and account questions.
Partner with veterinarians, veterinary technicians, and other hospital team members to support efficient daily operations.
Help maintain a clean, organized, and welcoming reception area and ensure clients and pets feel comfortable during visits.

Desired Qualifications

Previous customer service, receptionist, front desk, or administrative experience.
Veterinary clinic, animal hospital, or healthcare experience.

Make a Difference in the Lives of Pets and the People Who Love Them!

Do you love helping people, connecting with pets, and creating exceptional customer experiences? Are you an organized, compassionate communicator who thrives in a fast-paced environment? If so, we'd love to meet you!

PAZ Veterinary East is looking for a friendly, dependable, and customer-focused Veterinary Client Service Representative (CSR) to join our team in Austin, Texas!

As the first point of contact for our clients and their beloved pets, you'll play an important role in creating a welcoming, positive experience from the moment someone walks through our doors or calls our hospital. You'll help keep our hospital running smoothly while building meaningful relationships with clients, supporting our veterinary care team, and making every interaction a great one.

If you're passionate about customer service, enjoy working with animals, and want to be part of a team that makes a difference every day, this could be the perfect opportunity!

As a Veterinary Client Service Representative, you'll be an essential part of our hospital team. Your responsibilities will include:

Welcome & Client Experience: Greet clients and their pets with warmth and enthusiasm, creating a friendly and professional first impression.
Appointment Scheduling: Schedule veterinary appointments, manage the appointment calendar, and coordinate patient check-ins and check-outs.
Communication: Answer incoming phone calls, respond to client inquiries, relay messages, and provide helpful information about hospital services.
Client Support: Build positive relationships with pet owners, listen to their needs, and help ensure an exceptional client experience.
Administrative Support: Maintain accurate client and patient records, update information in the veterinary practice management system, and assist with general office tasks.
Payment Processing: Prepare invoices, process payments, and assist clients with payment options and account questions.
Team Collaboration: Partner with veterinarians, veterinary technicians, and other hospital team members to support efficient daily operations.
Hospital Environment: Help maintain a clean, organized, and welcoming reception area and ensure clients and pets feel comfortable during their visit.

We're looking for someone who brings a positive attitude, strong communication skills, and a genuine passion for helping people and animals.

Qualifications:

Previous customer service, receptionist, front desk, or administrative experience preferred.
Veterinary clinic, animal hospital, or healthcare experience is a plus, but not required.
Excellent verbal and written communication skills
Strong organizational skills and attention to detail.
Ability to multitask, prioritize responsibilities, and remain composed in a busy environment.
Comfortable using computers, scheduling systems, and standard office software.
Professional, friendly, and compassionate approach when interacting with clients.
Dependable, team-oriented, and willing to jump in wherever help is needed.
Ability to handle sensitive client conversations with empathy and professionalism.
A genuine love for animals and a desire to make a positive impact on the lives of pets and their families.

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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