Case/Incident Management - Operation

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Objectives & Responsibilities:

·       Issue Resolution: Identify customer needs and problems, providing effective solutions and support. Escalate complex issues to the appropriate department when necessary.

·       Log information regarding service requests and customer-reported issues, tracking the progress of resolutions to ensure all problems are addressed.

·       Record all user’s requests and response in defined time.

·       Follow-Up: Conduct follow-up to ensure all problems are solved.

·       Training and Development: Participate in training programs to stay updated on services, policies, and best practices. Share knowledge with team members to enhance overall performance.

·       Team Collaboration: Work collaboratively with team members and other departments to improve service delivery and address customer concerns effectively.

Qualifications:

·       Bachelor's degree in any fields. (New graduates are welcome)

·       At least 3 years of experience as customer service, call center will be preferable. 

·       Good command of English

·       Enjoy helping people and solving problems.

·       Good customer service management skills.

·       Good organizational and administrative skills.

·       Able to do a shift work (6 days a week with shift work and flexibility to adjust as needed)

·       Shift 1: 07:00 - 16:00 

·       Shift 2: 08.00 – 17.00 

·       Shift 3: 10.00 – 19.00

·       Shift 4: 13:00 - 22:00

Location:

On-site –Bangkok, THA

Job Tags:

Accounts Payable and Receivable, Accounts Receivable (AR), Administrative Support, Customer Service Operations, Facility Inspections, Lease Administration, Maintenance Coordination, Preventive Maintenance, Safety Compliance, Tenant Relationships, Vendor Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.