Operations Coordinator

Job Profile Summary:

The operations coordinator serves as a centralized support role for logistics operations, ensuring the accuracy of shipment data, coordination of time-sensitive appointments, and resolution of service-impacting exceptions. Acting as a control point across functions, this position helps maintain service continuity and client satisfaction through proactive issue management, system execution, and cross-functional collaboration.

Key Responsibilities:

• Accurately enter shipment details, service instructions, and customer requirements into the Transportation Management System (TMS) or WorldTrak.
• Maintain updated records of shipment timelines and appointment confirmations.
• Schedule pickup and delivery appointments based on routing plans and carrier availability.
• Coordinate with external partners and internal teams to confirm or adjust appointments as needed.
• Escalate missing or inconsistent information impacting order processing.
• Provide operational support across Shared Services functions.
• Adapt to shifting priorities and manage workload demands efficiently.
• Comply with the requirements of the company’s Quality Management System.

Required Skills, Experience, and Education:

• High school diploma or equivalent required.
• 1–2 years of experience in transportation, logistics coordination, customer service, or operational support roles.
• Proficient in verbal and written English communication, capable of conversating with account managers, internal teams, and external partners.
• Proven ability to manage shipment documentation, appointment scheduling, or exception handling.
• Demonstrated capacity to work with cross-functional teams under tight deadlines.
• Gained proficiency in internal tools such as TMS platforms, WorldTrak, Outlook, and Excel.
• Familiarity with domestic freight flows, including pickups, deliveries, and exception handling.

Desired Skills, Experience, and Education:

• Self-managed and proactive with strong organizational skills.
• Confident, collaborative, and able to communicate clearly across internal and external teams.
• Displays ownership, accountability, and attention to detail in daily tasks.
• Comfortable navigating multiple systems and prioritizing operational needs simultaneously.

Physical Requirements:

• Remain in a stationary/seated position for an extended period.
• Regularly required to operate a computer, telephone, keyboard, and other office machinery.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to hear, understand, and distinguish speech and/or other sounds, including during phone calls and virtual meetings.