Full-Time
Customer Success Manager
Bay Area
Confirmed live in the last 24 hours
unitQ
51-200 employees
Monitors customer feedback for product improvement
Mid
Burlingame, CA, USA
Hybrid role requiring in-office presence in Burlingame, CA on Mondays, Wednesdays, and Thursdays.
- At least three years in a customer-facing role
- High-energy and passionate about making customers successful and helping them exceed their business goals
- Program or project management experience ideally focused on onboarding or customer processes
- Clear written and verbal communication skills, along with the ability to craft compelling presentations for both technical and business audiences
- Customer empathy to listen and understand the unique needs of customers
- The utmost integrity in your customer interactions and collaboration with unitQ team members
- Adaptability to try new ways of doing things with the ability to learn from failures and move on
- Experience working for a high-growth stage startup
- Serve as the point of contact for customers and systematically track and address all customer questions and requests
- Lead new customer onboardings working in close conjunction with Sales and Operations teams
- Drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
- Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize unitQ's data across their teams
- Deeply understand customers' perception of ROI and actively communicate ROI of the unitQ platform
- Document and systematically track all activities for accounts and deliver feedback from customers to relevant internal teams
- Track indicators of customer churn and drive contract renewals and upsell opportunities
UnitQ specializes in monitoring and analyzing customer feedback to assist businesses in enhancing their products. Its main product, unitQ Monitor, employs machine learning to scan and analyze feedback from over 100 languages across various platforms, including the App Store, Zendesk, Reddit, and Twitter. This comprehensive approach allows businesses to gather insights from a wide range of customers. The unitQ Monitor filters out irrelevant information to identify actionable bugs and issues, providing accurate and timely data that enables companies to address problems swiftly and implement fixes. This proactive approach helps reduce customer churn by resolving issues before they escalate. UnitQ operates on a subscription model, allowing clients to access the unitQ Monitor platform for a recurring fee. This model provides a consistent revenue stream while helping businesses improve product quality and customer satisfaction, ultimately aiding in customer retention and growth.
Company Stage
N/A
Total Funding
$39.9M
Headquarters
San Mateo, California
Founded
2018
6 month growth
↑ 3%1 year growth
↑ 1%2 year growth
↓ -10%
Simplify's Take
What believers are saying
- Recognition as a 'High Performer' by G2 and multiple awards from the American Business Awards and Business Intelligence Group highlight unitQ's industry leadership and customer satisfaction.
- The partnership with Zendesk Ventures provides access to top-tier talent, industry networks, and tailored mentorship, enhancing growth opportunities.
- Innovations like unitQ GPT and advanced AI-powered transcription software demonstrate the company's commitment to staying at the forefront of AI-driven customer feedback analytics.
What critics are saying
- The competitive landscape in customer feedback analytics is intense, requiring unitQ to continuously innovate to maintain its edge.
- Dependence on machine learning models means that any inaccuracies or biases in the data could lead to flawed insights, impacting customer trust.
What makes unitQ unique
- UnitQ leverages machine learning to analyze customer feedback from over 100 languages and multiple channels, providing a global perspective that many competitors lack.
- The platform's ability to filter out noise and false positives ensures that businesses receive accurate and actionable insights, setting it apart from less precise feedback tools.
- UnitQ's subscription-based model offers a steady revenue stream, allowing for continuous platform improvements and superior customer support.
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