Banner Bank

Offers personal, business banking and loans

Small Business Consultant

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timePasco, WA, USA$27.09 - $36.65 /hr

About the Job

Requirements

A high school diploma is required; an equivalent combination of education and experience may be considered.
NMLS registration is required.
Four or more years of banker/client relationship consultant or related sales experience with established goals is required.
Advanced knowledge of retail product philosophy, policy, procedures, documentation, and systems is required, along with thorough knowledge of retail products and services and functional knowledge of complex accounts such as trusts, powers of attorney, guardianships, and court-blocked accounts.
Ability to analyze client credit data and related financial information to identify client needs and recommend solutions is required.
Effective selling, cross-selling, referral, and networking skills are required, including the ability to manage branch referrals.
Client service, interpersonal, and relationship-building skills are required.
Effective verbal and written communication skills and proper phone and email etiquette are required.
Ability to multitask, adapt quickly to client or branch needs, and adjust priorities is required.
Ability to use computer software, including Microsoft Outlook, Word, and related business and communication tools, is required.

Responsibilities

Provide an exceptional client experience while carrying out sales and service activities at branch locations.
Consult with clients to facilitate awareness and education of bank products and services, including digital banking capabilities.
Process routine financial transactions accurately and efficiently, including check cashing, withdrawals, deposits, and loan payments; balance the cash drawer and accurately count currency and coin.
Open and maintain client accounts, process changes to existing accounts, respond to inquiries, and resolve account problems.
Assist with branch operations and provide ongoing training, mentoring, and coaching to team members.
Grow and maintain a consumer and business lending pipeline by building client and center-of-influence relationships, sourcing referrals, conducting outbound calls and networking, and participating in banking presentations.
Consult with clients on bank products and services to attract, expand, and retain relationships; use needs-based sales techniques and facilitate referrals to Commercial Lending, Treasury Management, Mortgage Lending, and Investment Services.
Communicate proactively with current and prospective clients to educate them, ensure understanding, resolve issues, develop and maintain loyalty, and solicit feedback to improve bank performance.
Hold client appointments scheduled by clients or the branch team, as well as walk-in appointments, to identify and meet client needs.
Comply with policies, procedures, security requirements, and government regulations.
Assist with branch lending processes by educating clients about lending options, completing loan applications and documentation, answering questions, and booking loans.
Travel up to 10%.

Salary Range: 27.09 to 36.65 (Currency: USD) (Pay period: per-hour-wage)

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the tenth consecutive year.

With more than $18 billion in assets and 150 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Small Business Consultant you will provide an exceptional client experience while engaging in a broad range of sales and service activities at branch locations. Consult with clients to facilitate client awareness and education of bank products and services, including digital banking capabilities. Process a variety of routine financial transactions accurately and efficiently. Open and maintenance client accounts and address client requests, inquiries and complaints promptly and efficiently. Assist in branch lending processes by accepting applications, answering client questions, and booking loans.

In this role you'll have the opportunity to:

Act as a leader in providing an exceptional client sales and service experience at branch locations. Assists with the operations of the branch along with the on-going training, mentoring, and coaching of team members.
Grow and maintains a consumer/business lending pipeline by deepening client and center of influence relationships to continuously source referrals. Independently conducts outbound calls and networking activities, participates in delivering banking presentations.
Consult with clients on bank products and services to attract, expand, and retain client relationships. Applies need-based sales techniques to build client awareness of bank products and services that will enhance the client relationship with the bank. Recognizes and facilitates referral opportunities to other business lines (including Commercial Lending, Treasury Management, Mortgage Lending and Investment Services.)
Communicate proactively with current and prospective clients to educate, ensure understanding, resolve issues, develop and maintain client loyalty and solicit client feedback to improve bank performance. Holds client appointments scheduled by clients and/or branch team as well as walk-in appointments to identify and meet client needs.
Open new accounts, verifies and processes changes to existing accounts, responds to inquiries, and resolves related account problems to ensure client satisfaction. Responsible for complying with policies, procedures, security requirements, and government regulations.
Assist in branch lending processes, educates clients regarding lending options, completes thorough loan applications and documentation.
May process a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments. Balances cash drawer, counting currency and coin accurately.

Education & Certifications

H.S. Diploma: required (an equivalent combination of education and experience may be considered)
NMLS Registration required

Experience

4 or more years of banker/client relationship consultant or related sales experience with established goals required

Knowledge, Skills and Abilities

Advanced knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Functional knowledge of complex accounts. (Ex. Trust, Power of Attorney, Guardianship, Court-Blocked, etc.)
Ability to analyze client credit data and other related financial information to identify client needs and recommend solutions. Possess effective selling, cross selling and referral skills. Demonstrated networking skill and ability to manage branch referrals.
Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
Strong ability to multi-task; Able to be flexible and react swiftly to client or branch needs and adjusting priorities.
Ability to effectively use computer software including Microsoft Outlook, Word, and related business and communication tools.

Travel

Up to 10%

Compensation & Benefits

Targeted starting salary range (based on experience): $27.09-$36.65 hourly
Incentive potential
Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
Paid vacation time, sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement
Get more information at: Employee Benefits | Banner Bank

Review Banner's employee benefits at: Employee Benefits | Banner Bank

Please take time to reviewBanner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

About the Company

Banner Bank

Offers personal, business banking and loans

Banner Bank provides a full range of banking and financial services to individuals, small and mid-sized businesses, and larger enterprises across Washington, Oregon, California, and Idaho. It operates through 200+ locations and offers checking and savings accounts, loans, mortgages, and investment services. Its products work by taking customer deposits to fund loans, generate interest income, and offer investment guidance, with a focus on local decision-making and personalized service. The company differentiates itself through a long-standing regional presence, emphasis on quality and community involvement, and recognition for financial strength (such as Forbes’ 100 Best Banks in America and a five-star Bauer Financial rating). Banner Bank aims to provide high-quality financial services while strengthening communities and delivering tailored solutions to meet each client’s needs.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Walla Walla, WA
Founded: 1890

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