A hybrid development representative (HDR) will be responsible for generating quality sales opportunities for our Toast Account Executives. An HDR will perform outreach to a mix of prospective restaurants, some of which have interacted with Toast in the past, while others have not, with the goal of getting in touch with restaurant owners to determine if they’d be a good fit to use Toast at their establishment. Daily outreach consists of warm and cold calls, emails, and social media touch points. 

After performing as an HDR to get a taste of a multitude of pipeline generation activities, we expect HDRs to specialize into one of our other XDR positions: Account Development Representative (ADRs), Sales Development Representative (SDRs), or Business Development Representative (BDRs). High performing ADRs, SDRs and BDRs have the opportunity to promote into closing roles and become Toast’s future Account Executives.

About this roll* (Responsibilities): 

• Complete at least 100 outreach activities daily 
• Host qualification calls to develop an understanding of the prospect’s needs and determine how they can benefit from leveraging Toast’s all in one digital platform
• Schedule meetings for qualified prospects with the appropriate Account Executive
• Learn about and execute on different methods of outreach so you’ll be prepared to step directly into one of our dedicated XDR positions (ADR, BDR, SDR) 

Do you have the right ingredients*? (Requirements);

• Strong work ethic and determination to succeed 
• Highly coachable and enjoys team collaboration
• Naturally curious and resourceful
• Excellent written and verbal communication skills
• Passion for sales and a desire to work in a results-driven environment
• High customer empathy and ability to handle objections
• Attention to detail and strong organization skills 

Special Sauce* (Nonessential Skills/Nice to Haves):

• Previous Sales or Sales Internship Experience 
• Collegiate Sales Competitors wanted! 
• Restaurant Experience a plus

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

At Toast, we believe that the success of our business and our customers comes only with the success of our employees.  

Our employees are our secret ingredient.  When they are empowered to succeed, Toast succeeds in achieving our mission to enable our community of restaurateurs to delight their guests, do what they love, and thrive.  The restaurant industry is one of the most diverse industries.  We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

At the heart of this is our hospitality mindset of ensuring everyone feels welcomed and included, and our Toast values and behaviors that best define who we are as Toasters.

*Bread puns encouraged but not required

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