Housekeeping Manager
About the job
- A bachelor's degree is required; Hospitality Management or Marketing is preferred.
- Three to five years of experience in luxury hotel housekeeping or front-of-house management is required.
- Experience working in a luxury hotel environment at a supervisory or manager level, with high standards and service delivery, is required.
- Strong leadership and motivation skills are required.
- Excellent verbal and written communication skills are required.
- Personal motivation to succeed is required.
- Support the Executive Housekeeper in ensuring the guest experience meets hotel expectations for excellence in care.
- Inspect public spaces, guest rooms, and back-of-house areas to ensure quality standards are continuously met.
- Ensure the housekeeping department follows the policies and procedures established by the hotel.
- Expedite maintenance issues and review out-of-service rooms daily with the Executive Housekeeper and Engineering team.
- Review special requests from arriving and in-house guests and update housekeepers assigned to specific floors.
- Assist with annual performance management plans and employee reviews.
- Take responsibility for hotel health and safety, ensuring adherence to statutory regulations and company guidelines.
- Respond to guests’ special requests, needs, and concerns to ensure optimal guest satisfaction.
- Assist daily with preparing work assignments, schedules, staffing, and payroll to ensure maximum efficiency.
- Union experience is a plus.
About the company
The Hongkong and Shanghai Hotels, Limited operates luxury hospitality and real estate assets, owning and running Peninsula-branded hotels in prime locations across Asia, the US, and Europe, with additional developments in London and Istanbul. It manages hotel operations and owns related commercial properties, clubs, and tourism assets to offer premium accommodations, services, and experiences. Its differentiators include a long history since 1866, a global collection of iconic Peninsula properties, and ownership of diverse assets like attractions such as The Peak Tram, enabling an integrated luxury brand experience. Its goal is to provide high-end hospitality and related real estate experiences while growing a portfolio of landmark properties and attractions that attract affluent travelers and investors.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Central and Western District, Hong Kong
Founded
N/A
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Simplify's Take
What believers are saying
- 1H 2026 profit returned to HK$23 million after a HK$289 million loss.
- Greater China RevPAR rose 29% and the US rose 16% in 1H 2026.
- Board-approved HK$2.1 billion renovations reinforce long-term pricing power and asset relevance.
What critics are saying
- The Thailand dispute over Peninsula Bangkok remains unresolved since 2019, threatening management rights.
- HK$2.1 billion renovations at Hong Kong and Tokyo will disrupt earnings through 2026.
- A weak China or Japan luxury cycle would crush returns at newly ramped hotels.
What makes The Hongkong and Shanghai Hotels unique
- The Peninsula brand still commands premium rates across Greater China, the US, and Europe.
- HSH owns irreplaceable trophy assets: Peninsula Hong Kong, Tokyo, London, and Istanbul.
- The Peak Tram and commercial properties diversify cash flow beyond hotel rooms.
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Benefits
- Flexible Work Hours
- Paid Vacation
- Bus transit reimbursement