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H&M

Global fast-fashion retailer of affordable clothing

Department Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeJung-gu, Daegu, South KoreaNo salary listedIn-person

About the Job

Responsibilities

  • Take ownership of and follow up on the overall omni customer experience for the assigned concept, working with the team and arranging and managing merchandise according to visual and commercial guidelines.
  • Model expected behavior for the team and oversee operations, especially ensuring the team prioritizes customer service during peak hours.
  • Give the team ongoing feedback, follow up, and motivate them to inform customers about the loyalty program, in-store sustainability activities, and offers.
  • Develop the store team planner with the Store Management Team based on workload and commercial plans, and adjust it flexibly according to business conditions so campaigns and activities are implemented on time and meet H&M brand standards.
  • Analyze strengths and opportunities related to merchandise stock, commerciality, sales, and budget for the assigned concept, and create plans to optimize results.
  • Provide the Area Team with input on stock based on sales analysis to maintain appropriate stock levels for the store and concept.
  • Install and manage price signs according to guidelines to maintain a strong, consistent pricing strategy across the store.
  • Express personal style in a fashionable way, inspire others, follow current trends, and apply them to the window, A-area, and overall concept, including knowledge of style, key items, color and print stories, silhouettes, fabrics, and textures.
  • Analyze the sales plan and efficiency, follow up, and plan hours and schedules as accurately as possible to manage the concept efficiently.
  • Use team planning and scheduling to place team members in the right functions at the right times so customers are warmly welcomed and served in every service area.
  • Oversee and coach SA's daily retail operations and provide feedback to ensure store routines and processes comply with security regulations.
  • Ensure the team maintains high standards for in-store omni services and technology, including the in-store care app and scanners.
  • Work with the team to maintain the sales floor to a high standard and update important information and health and safety matters in the back-of-house area.
  • Actively manage team recruitment, onboarding, capability building, and development while following relevant procedures, routines, and legal requirements.
  • Place suitable talent in appropriate positions so the team can operate efficiently.
  • Plan and conduct regular communications, such as briefings and weekly meetings, to inform, motivate, and inspire the team, and actively coach team members to succeed.
  • Work actively with Visual Merchandising to maintain and ensure the concept's commerciality and improve its overall results.

About the Company

H&M

Global fast-fashion retailer of affordable clothing

H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1947

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