Infrastructure IT Operations Engineer

Note to candidates: this role is based out of Batam, Riau Islands

About Nscale
Nscale is taking on the hyperscalers by building a vertically integrated cloud built for AI. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.

As a Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do.

Infrastructure IT Operations Engineer (Batam)

The Infrastructure IT Operations Engineer will be responsible for overseeing IT infrastructure, service delivery, and operational excellence across Nscale’s Batam sites. This role ensures high availability, security, and performance of enterprise systems and site-level IT environments supporting critical Data Centre operations.

You will lead regional IT teams and vendors, drive operational standards, ensure compliance, and act as the primary escalation point for IT-related matters within the region.

This is a hands-on leadership role requiring strong technical depth, operational discipline, and experience in mission-critical environments.

What You'll Be Doing

Regional IT Operations Management

• Lead day-to-day IT operations across multiple sites within the APAC region
• Ensure high availability of enterprise IT systems and site-level infrastructure
• Oversee network, systems, end-user computing, and on-site IT support
• Implement and enforce IT operational standards and best practices

Infrastructure & Systems

• Manage regional network infrastructure (LAN/WAN, firewalls, VPNs)
• Oversee server environments (on-prem and cloud)
• Ensure reliability of monitoring, backup, disaster recovery, and security systems
• Support IT infrastructure within Data Centre and operational facilities

Service Delivery & Support

• Own regional IT service management (incident, problem, change management)
• Ensure SLAs and KPIs are consistently met
• Act as senior escalation point for critical incidents
• Drive root cause analysis and continuous improvement

Security & Compliance

• Enforce cybersecurity policies and best practices
• Ensure compliance with company standards and relevant regulatory requirements
• Partner with InfoSec to implement controls and conduct audits

Vendor & Budget Management

• Manage regional IT vendors and service providers
• Oversee procurement and lifecycle management of IT assets
• Manage regional IT budget and cost optimization

About You

• Bachelor Degree in Information Systems/Computer Engineering or equivalent
• At least 5+ years in IT Infrastructure and Operations managing regional/multi-site environment
• Experience in Enterprise Networking (Cisco, Juniper, Fortinet), Cloud platforms (AWS, Azure or GCP)
• Experience in Data Centres, mission-critical infrastructure, or high-availability environments preferred
• Experience working in fast-growth or scaling organizations is a plus
• Strong written and verbal English skills to manage tickets, document activities, and communicate effectively with internal stakeholders and colocation (colo) providers
• Strong communication skills in Bahasa Indonesia
• Strong hands-on server repair experience
• Data center / DC technician background
• Familiar with IT hardware + DC environments
• Comfortable with shift work (12hrs, 3-on/3-off, including nights)
• Added advantage if have prior experience in network infra, GPU cloud / HPC exposure

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.