A high school diploma or GED equivalent is required.
One year of customer service or public interaction experience is required.
A valid Texas driver's license is required.
Must possess or obtain within six months of employment Community First Aid and Safety, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) certification.
Knowledge of operational characteristics, services, and activities of nature education, recreation, and athletic facilities.
Knowledge of principles and practices of recreation, nature education, athletic programs and leagues, and special-event planning and coordination.
Knowledge of customer service principles and practices.
Knowledge of federal and state safety laws and regulations.
Skill in interpreting customer needs and expectations and resolving customer service and public relations issues.
Skill in analyzing problems, providing alternatives, and identifying solutions in support of established goals.
Skill in responding to emergencies and determining corrective actions using available resources.
Skill in establishing and maintaining cooperative working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
Skill in operating and maintaining a personal computer, point-of-sale and reservation/registration software, and communications equipment.
Skill in managing cash handling and reporting processes to meet custodial duties.
Ability to communicate clearly and concisely, verbally and in writing.
Ability to work irregular hours, including weekdays, weekends, holidays, and evenings.
Ability to work in an office and outdoors in all weather conditions, with possible exposure to hazardous chemicals; sit, stand, bend, and reach for extended periods; and safely pull, push, lift, and carry up to 50 pounds.
May be required to work immediately before, during, or after an emergency or disaster.
Responsibilities
Assist in ensuring delivery of high-quality and consistent athletic programs and leagues.
Plan, organize, facilitate, and instruct approved programs to meet community needs in alignment with the City's strategic objectives, policies, procedures, and state and federal laws.
Monitor outdoor sports leagues onsite and provide materials and scorekeeping for participants and umpires.
Provide courteous customer service to facility guests, program participants, and the general public.
Assist in promoting and coordinating city-wide special events, including event setup and teardown.
Assist with administrative activities, including computer records and cash management, and operate the computer registration/reservation system.
Facilitate and manage use of park amenities and facilities, including paddle boats and miniature golf.
Maintain facility cleanliness and a clean, comfortable, and safe environment; report potential and existing safety issues to supervisors to ensure patron safety.
Perform other duties as assigned or required.
Desired Qualifications
Experience in recreation, nature education, or athletic instruction.
Department:
Athletics
FLSA Status:
Nonexempt
Hiring Salary:
$14.43 - $17.31
Welcome, ‘ist das Leben schön!’ (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you?
What we’re looking for: A motivated and passionate team player to join the two-time Texas Recreation and Park Society's Gold Medalist New Braunfels Parks and Recreation Department. Under general supervision, assists in program, league, and event services to ensure customer satisfaction and safety for employees, clients and visitors at Parks and Recreation Department facilities and programs.
Benefits & Total Rewards:
Our City team members are our most valuable asset! We offer Total Rewards when you join our team.
2:1 match on retirement contribution
Vacation accrual starts at date of hire – up to 89 hours annually your first year
Get paid to stay – longevity pay on top of your regular pay after one full year
Tuition reimbursement program
Keep learning – professional and personal development training available
The responsibilities you’ll be trusted with:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Assists in ensuring the delivery of high quality and consistent athletic programs and leagues.
Plans, organizes, facilitates, and instructs programs as approved by the Supervisor to meet community needs; coordinated in alignment with the City’s strategic objectives, policies and procedures, and State and Federal laws.
Acts as an onsite monitor for outdoor sport leagues. Provides materials and scorekeeping for participants and umpires.
Provides effective and courteous customer service to facility guests, program participants, and general public.
Assists in promoting and coordinating city-wide special events, including event setup and tear down.
Assists in managing a variety of administrative activities including computer records and cash management; operate computer registration/reservation system.
Facilitates and manages use of park amenities and facilities such as paddle boats, and miniature golf.
Maintains facility cleanliness and is active in presenting a clean, comfortable, and safe environment; responsible for reporting potential and existing safety issues or concerns to supervisors to ensure patron safety.
Performs other duties as assigned or required.
Your knowledge and expertise that matter most for this role:
Education and Experience:
High school diploma or GED equivalent; AND one (1) year customer service/public interaction experience required, with recreation, nature education or athletic instruction experience preferred.
Required Licenses or Certifications:
Must possess a valid Texas Driver’s License.
Must possess or be able to obtain within six months of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) certification.
Required Knowledge of:
Operational characteristics, services and activities of nature education, recreation, and athletic facilities.
Principles and practices of recreation, nature education and athletic program and/or league and special events. planning and coordination.
Principles and practices of customer service.
Federal and State safety laws and regulations.
Required Skill in:
Interpreting customer needs and expectations and solving customer service and public relations issues.
Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
Responding to emergencies and determining corrective actions using available resources.
Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
Operating and maintaining a personal computer utilizing point of sale and reservation/registration software and communications equipment.
Effectively managing cash handling and reporting processes to comply with custodial duties.
Effective, clear, and concise communication, both verbally and in writing.
Physical Demands / Work Environment:
Work is performed in an office environment; outdoors in all weather conditions, with potential exposure to hazardous chemicals; is subject to sitting, standing, bending, and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds.
Must be able to work irregular hours including weekdays, weekends, holidays, and evenings.
May be required to work immediately before, during or after an emergency or disaster.
NOTE: This position is designated safety and/or security sensitive.
The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.