Network Engineer Global Network Operations
ViaSat
Network Engineer Global Network Operations
ViaSat
Delivers subscription-based satellite internet services
At Viasat, the work you do helps people stay connected in ways that matter, from everyday moments to critical missions across air, land, sea, and space.
We’re a place for people who are curious, bold, and motivated by meaningful work. Here, you'll have the opportunity to make an impact, explore new possibilities, and grow your career in ways that align with your interests and goals. When you're ready to take on something new, you'll find leaders who support your development and help you turn your ambition into action.
Troubleshooting and correcting complex failures of Hardware, Software, and Network systems
Work is performed locally on site, via remote login, or via phone with "smarthands" located on site. Complexity is based on standard and non-standard configurations of both ViaSat and Customer owned equipment. Problems are on multiple platforms and include the integration between them. Changes to policy-based routing and in-depth understandings of abstract concepts and equipment interaction can be required. Work performed is considered at an Advanced to Expert level in many disciplines including IP networking and Satcom/RF. Advising and supporting remote field service engineers at manned locations. Aid customers and/or vendors to resolve issues with their equipment or networks to help restore our services.
Analyzing the root cause of failures
In the process of fixing the problem, hardware or software may need to be replaced, upgraded, reconfigured, etc. Once service is restored, a true root cause must be identified. Root cause is essential to understanding why something happened and how to mitigate it in the future. The analysis of root cause can be complex and can require the re-creation of issues in labs, analysis of logs, repair information, and interacting with development team. Once root cause is identified, procedures are updated and training provided as mitigation.
Performing preventative maintenance of hardware, software, and networks
This is accomplished via routine inspection, backup, physical maintenance, etc. We have set procedures to calibrate systems, take measurements, verify operation, and check for redundancy. This is performed by telephone with "Smart Hands", remotely via computers and in person.
Performance Trending and Analysis
The networks maintained by the team are very complex. This results in a multitude of parameters, any of which can cause the performance of the network, hub, or terminal to perform at sub optimal levels. This position is responsible for continuously trending the performance of the overall system and the individual hubs that comprise it. This is done using log files, historical cases, direct observation, test terminals, trending software, and dashboards.
Managing Network projects. Global Network Operations has numerous mid to long term initiatives underway at any given moment. The staff is assigned to a project, and theyare expected to champion that project from start to finish. This includes coordinating resources and staff both within the staff and external to it.
Documenting procedure creation, corrective actions, configurations, diagrams, etc.
The documentation consists of trouble tickets and logs, equipment configurations, wiring diagrams, block and level diagrams, logic diagrams, rack elevation drawings, physical interconnection diagrams, backhaul circuit information, System Change Control, Corrective Action Reports. The documents are used within the team, other groups within ViaSat, and external partners and customers. Accuracy is vitally important as these are prime documents used for troubleshooting issues. Ensuring that procedures are created and maintained is important to the scalability of the Services group.
4+ years' experience implementing, administering, and troubleshooting network infrastructure devices, including: firewalls, routers, switches, wireless access points and controllers, and monitoring applications
Demonstrated knowledge in configuration, installation, resolution and support of satellite earth station equipment and RF performance analysis
Proven experience deploying and administering virtual machines and hypervisors
Working knowledge of spectrum analyzer
Outstanding written and verbal communications skills
Ability to be on-call in a rotating schedule with a response time of less than one (1) hour
IAT Level II Certification within 90 days of hire.
Active DoD Secret Clearance with ability to obtain Top Secret when administratively feasible
Ability to travel up to 30% both domestic and international
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
Viasat provides high-speed satellite internet access for residential, business, and government customers, especially in areas where traditional broadband is limited. The service works by connecting customers to a global high-capacity satellite network through subscription-based plans (with different speeds and data allowances) and is supported by customer hardware such as modems and antennas. In addition to consumer internet, Viasat signs contracts with government and enterprise clients for specialized communication solutions. Compared with some competitors, Viasat relies on a broad satellite network to reach remote regions worldwide and serves a diverse mix of customers, including households, businesses, and government entities, sometimes offering savings on selected plans. The company’s goal is to provide reliable, high-speed internet connectivity across the globe, expanding access to underserved areas through its satellite technology and services.
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