Energy Efficiency Account Manager - C&I and Residential

Account Manager 
South Carolina HOMES and HEAR Programs | Commercial and Industrial Energy Efficiency 
 
Remote/Home Office/Field Based | Charleston, South Carolina 
 
Job Description:  
To support the launch and delivery of South Carolina’s Home Efficiency Rebates (HOMES) and Home Electrification and Appliance Rebates (HEAR) programs, we are seeking a Charleston-based Account Manager to train, onboard, and manage participating contractors across the state. This position will also support commercial and industrial energy efficiency work in the Myrtle Beach area through customer engagement, trade ally outreach, and project development support. For HOMES and HEAR, this role will focus on helping contractors understand program requirements, rebate processes, documentation standards, eligible measures, customer eligibility, quality expectations, and QA/QC requirements.

The Account Manager will serve as a primary point of contact for contractors, provide field-based support, monitor contractor performance, oversee QA/QC activities, and help ensure program participation aligns with state program guidelines, customer service expectations, and quality standards. For commercial and industrial work, the Account Manager will help customers and trade allies identify energy efficiency opportunities, navigate applicable utility incentive requirements, and advance projects from initial interest through completion. This position is based in Charleston, SC, with regular travel to Myrtle Beach and statewide travel to support HOMES and HEAR program activities.

Why you will love working here: 

• Quality of life: Flexible workplace arrangements, work-life balance 

• Investment of community: Donation matching, volunteer opportunities 

• Investment in you: Tuition reimbursement, 401k matching, Employee Stock Purchase Plan and access to professional development resources 

• And many, many more (Ask your recruiter for more details!) 

 
What you will be doing: 

• Train participating contractors on HOMES and HEAR program requirements, eligible measures, rebate pathways, documentation standards, and customer eligibility guidelines 

• Support contractor onboarding, enrollment, and ongoing participation in South Carolina’s state-run home energy rebate programs 

• Serve as a primary contractor relationship manager, answering questions, resolving issues, and reinforcing program expectations 

• Monitor contractor performance, participation trends, application quality, and adherence to program processes 

• Coordinate contractor communications, training sessions, office hours, and program updates to support consistent delivery statewide 

• Provide field-based support for contractors, including site visits, installation follow-up, QA/QC oversight, inspection coordination, and issue resolution as needed 

• Oversee QA/QC processes by reviewing project documentation, coordinating quality reviews, tracking corrective actions, and supporting contractor compliance with program standards 

• Review project documentation and support accurate rebate application submissions in accordance with program guidelines 

• Collaborate with program leadership, quality assurance staff, and state program stakeholders to identify contractor needs and improve program delivery 

• Prepare summaries, reports, and recommendations related to contractor activity, training needs, market barriers, and program improvement opportunities 

• Support commercial and industrial energy efficiency work in the Myrtle Beach area by engaging business customers, identifying potential projects, and coordinating follow-up with program and technical teams 

• Recruit and engage commercial and industrial trade allies serving Myrtle Beach, providing outreach, training, and guidance on applicable utility incentives, equipment eligibility, application requirements, and project submission processes 

• Track commercial and industrial project opportunities, support application and documentation follow-up, and coordinate with engineering and program staff to help projects progress through completion 

  
What we need you to have (minimum qualifications):  

• High School Diploma and 

• 5+ years of related work experience 
  OR 

• Bachelor’s degree and

• 1+ years of related work experience 
• Experience supporting quality assurance, quality control, inspection coordination, or compliance review activities for energy efficiency, construction, contractor, or rebate programs 

• Experience communicating with contractors, trade allies, customers, or program partners in a professional setting

• Ability to work from a Charleston, South Carolina base and travel regularly to Myrtle Beach, as well as statewide for contractor meetings, trainings, field support, and program activities 
• Successfully pass a Motor Vehicle Records Check

  
What we would like you to have:  

• 1+ years of experience supporting energy efficiency, residential electrification, utility rebate, contractor management, or related programs 

• Experience supporting HOMES, HEAR, weatherization, home performance, electrification, or residential energy efficiency programs 

• Knowledge of heat pumps, heat pump water heaters, insulation, air sealing, electrical panel upgrades, and other common home energy improvements 

• Experience delivering contractor trainings, webinars, office hours, or technical assistance 

• Understanding of rebate application workflows, program compliance requirements, QA/QC processes, inspection protocols, corrective action tracking, and customer eligibility documentation 

• Familiarity with South Carolina contractor networks, trade associations, utilities, or state energy program stakeholders 

• Experience supporting commercial and industrial energy efficiency programs, utility incentive projects, business customer engagement, or trade ally outreach 

• Familiarity with commercial and industrial energy efficiency measures, such as HVAC, lighting, controls, motors, and process improvements, and contractor or business networks serving the Myrtle Beach area 

• BPI, RESNET, HERS, building science, HVAC, or related energy efficiency credentials 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$60,940.00 - $103,598.00S Carolina Remote Office (SC99)