First Entertainment Credit Union
Member-focused credit union: loans and savings
Member Experience Representative
More locations: Georgia, USA
Candidates must reside in Arizona, Texas, or Georgia.
About the job
- A high school diploma, GED, or equivalent is required.
- At least two years of experience operating in a Financial Services Representative or Member Service Representative capacity at a full-service financial institution is required.
- Strong written and verbal communication skills are required.
- The ability to work overtime from time to time as required is necessary.
- Proficiency in Microsoft Office products and Symitar for Windows (Episys) is required.
- Build relationships with members and identify opportunities to refer credit union products and services.
- Provide member service through calls, chats, secured messaging, and other departmental communication channels, while educating members on digital self-service options.
- Assist members with inquiries regarding their accounts, products, and services, including online banking and other digital services.
- Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner.
- Process member transactions accurately and efficiently, including transactions conducted through online banking and other digital channels.
- Ensure compliance with credit union policies and procedures, including those related to online banking and other digital services.
- Promote credit union products and services, including online banking and other digital self-service options.
- Participate in ongoing training to remain current with credit union products, services, digital services, and product referrals.
- Perform other duties as assigned.
- Work-related experience or a related college degree is preferred.
About the company
First Entertainment Credit Union provides banking and financial services as a member-focused credit union, open to a broad membership including entertainment industry professionals. It offers savings certificates, home equity lines of credit, auto and debt consolidation loans, investment services, and various insurance products, along with financial education programs and online budgeting tools. The credit union earns income from loan interest, fees, investments, and insurance products, and aims to offer lower rates and favorable terms compared to traditional banks. Its goal is to support members’ financial well-being through accessible products, education, and a member-centric experience.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1967
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Simplify's Take
What believers are saying
- CineFi opened Atlanta access in January 2026, expanding beyond Los Angeles.
- June 2026 PGA sponsorship deepens producer relationships during AI and financing upheaval.
- March 2025 wildfire relief and climate support strengthen brand loyalty among creators.
What critics are saying
- Q1 2026 assets fell 1.5% to $2.12 billion, signaling stagnation.
- BBB logged 24 complaints in three years, including 10 closed during 2025.
- Entertainment-sector concentration and freelance income volatility can trigger deposit runs and loan losses.
What makes First Entertainment Credit Union unique
- Since 1967, First Entertainment has banked Hollywood crews and studio workers.
- January 2026 CineFi launched as entertainment's first fully digital credit union.
- July 2026 Shannon Drobny added LPL wealth advice across First Entertainment's branches.
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Benefits
Health Insurance
401(k) Retirement Plan
Profit Sharing
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Professional Development Budget
Tuition Reimbursement
Wellness Program
Hybrid Work Options
Company News
First Entertainment Credit Union CEO Stephen Owen named California Advocate of the Year. California's Credit Unions and Nevada's Credit Unions recognizes Owen's leadership and advocacy on behalf of credit union members and communities across California. HOLLYWOOD, Calif. (September 03, 2026) - President and CEO of First Entertainment Credit Union, Stephen Owen, has been named California Advocate of the Year by California's Credit Unions and Nevada's Credit Unions as part of the association's 2026 Advocacy Awards program. The Advocacy Awards recognize individuals and organizations whose efforts help advance the credit union movement and strengthen the industry's ability to serve members and communities. The California Advocate of the Year distinction honors leadership in championing the value of credit unions and supporting advocacy initiatives that benefit consumers throughout the state. "Advocacy plays an important role in advancing the ability of credit unions to deliver meaningful value and financial opportunity to the people we serve," said Owen. "I'm honored to receive this recognition and share it with the dedicated team at First Entertainment, whose commitment to our members makes this work possible every day." As the financial partner to the entertainment community, First Entertainment Credit Union serves professionals across film, television, music, gaming, and emerging creative industries. Under Owen's leadership, the credit union has remained focused on helping members navigate the unique financial realities of creative careers while advancing advocacy efforts that support access to affordable financial services and strengthen the credit union movement. "Stephen's recognition reflects the leadership, dedication, and commitment he brings to both First Entertainment and the broader credit union movement," said Executive Vice President and Chief Operating Officer Addie Allison. "His advocacy efforts have helped elevate the importance of preserving access to member focused financial services and ensuring credit unions can continue meeting the evolving needs of the communities they serve." California's Credit Unions and Nevada's Credit Unions announced the 2026 Advocacy Award recipients on September 2. Owen was recognized alongside industry leaders, volunteers, professionals, credit unions, and organizations whose contributions have strengthened the credit union movement. Honorees will be celebrated during REACH 2026, the association's annual conference taking place November 2-5 in Palm Desert, California.
First Entertainment Credit Union appoints Shannon Drobny as Wealth Advisor. Key Highlights: * First Entertainment Credit Union welcomes a new Wealth Advisor to its investment and financial planning program * This advisor will provide personalized investment, retirement, and insurance guidance to members through LPL Financial * Members will have access to comprehensive wealth management services designed to support their long-term financial goals * This appointment will further strengthen First Entertainment's commitment to helping members build financial confidence and security FOR IMMEDIATE RELEASE HOLLYWOOD, Calif. (July 21, 2026) - First Entertainment Credit Union, the premier financial partner for the entertainment industry, is pleased to announce the appointment of Shannon Drobny as Wealth Advisor. In this role, Drobny will provide members with investment, retirement, and financial planning services through LPL Financial. Drobny will collaborate with members throughout First Entertainment's branch network, providing guidance to support informed financial and wealth management decisions. "We are pleased to have Shannon serving our members in this role," said Heather Lewis, Senior Vice President and Chief Growth and Experience Officer for First Entertainment. "Our goal is to equip members with the resources and guidance they need to make confident financial decisions. Expanding access to experienced financial professionals is an important step in that commitment, and we look forward to the impact Shannon will have on our members' financial journeys." Drobny brings over 16 years of experience in the financial services industry and is dedicated to helping individuals and families develop customized financial strategies aligned with their goals. Prior to joining First Entertainment, Drobny managed a diverse client portfolio, providing guidance in investment management, retirement planning, and wealth accumulation strategies. Her client-centered approach combines technical expertise with a commitment to education, helping clients gain clarity and confidence in their financial decisions. "Every person's financial situation is unique, and I believe effective planning starts with understanding what matters most to them," said Drobny. "I look forward to working with First Entertainment members and helping them build confidence in their financial futures through personalized guidance." As a trusted financial partner to professionals in the entertainment community and beyond, First Entertainment remains committed to providing members with access to the products, resources, and expertise needed to achieve lasting financial success.
First Entertainment Credit Union earns Great Place to Work(R) certification for fourth consecutive year. Key Highlights: * First Entertainment Credit Union has been certified as a Great Place to Work(R) for the fourth consecutive year * Recognition is based entirely on employee feedback regarding workplace culture, trust, and team member experience * The credit union continues to invest in employee development, wellness programs, leadership growth, and career advancement opportunities * A people first workplace culture helps First Entertainment deliver exceptional financial services to entertainment industry professionals FOR IMMEDIATE RELEASE HOLLYWOOD, Calif. (June 29, 2026) - First Entertainment Credit Union, the premier financial partner for the entertainment and creative industry, has been officially certified as a Great Place to Work(R) for the fourth consecutive year, reinforcing its commitment to fostering a workplace where employees feel supported, valued, and empowered to succeed. The prestigious certification is based entirely on employee feedback and recognizes organizations that cultivate high levels of workplace satisfaction. For First Entertainment, the recognition reflects its ongoing investment in employee well-being, professional development, and a collaborative culture that aligns with the creative community it serves. Headquartered in Hollywood and serving nearly 90,000 members across the entertainment industry, First Entertainment understands that exceptional member experiences begin with an exceptional employee experience. The credit union continues to prioritize programs and initiatives that support career growth, leadership development, wellness, and team member engagement. "Earning Great Place to Work(R) certification for the fourth consecutive year is meaningful because it reflects the voice of our people," said Janet Gaspard, First Entertainment Senior Vice President and Chief People Officer. "At First Entertainment, we've been intentional about building a high-trust, high-performance culture where expectations are clear; growth is supported, and leaders are accountable. When our team members are engaged and empowered, they bring their best to our members, and that's what drives sustained performance and service excellence." The certification reinforces First Entertainment's belief that culture is a business driver, not a program. Through focused leadership development, ongoing listening, and targeted investments in employee growth and well-being, the organization continues to evolve in its workplace in ways that strengthen both employee engagement and organizational performance. "This recognition reflects the standard we hold ourselves to," Gaspard added. "We're continuously listening, calibrating, and evolving how we support our team, so we can deliver consistently at the highest level for the community we serve."
First Entertainment Credit Union supports industry leaders at 2026 Produced By Conference. First Entertainment advances its commitment to the financial well-being and success of entertainment professionals Key Highlights: * First Entertainment joined the Producers Guild of America's 2026 Produced By Conference as a sponsor, supporting one of the industry's most influential gatherings for producers * Headline conversations featured Jason Blum, Michael De Luca, Sara Murphy, and James Wan offering candid insights into the future of theatrical storytelling and production * Programming focused on industry shifts, including AI's role in content creation, evolving financing models, and creator driven pipelines FOR IMMEDIATE RELEASE LOS ANGELES, Calif. (June 02, 2026) - First Entertainment proudly supported the Producers Guild of America's (PGA) 2026 Produced By Conference, one of the entertainment industry's leading gatherings for producers working across film, television, and emerging media. Held on May 30, 2026, on the Universal Studios Lot, the 16th annual conference brought together top creatives, executives, and innovators for a full day of impactful conversations, strategic insights, and networking opportunities. This year's program featured conversations with some of the most influential voices shaping the industry, including Blumhouse CEO, Jason Blum; Warner Bros. Motion Picture Group Co-Chair and CEO, Michael De Luca; Academy Award-winning producer, Sara Murphy; and prominent horror filmmaker, James Wan. Their sessions explored the evolving theatrical landscape, the rise of creator driven pipelines, and how new technologies are reshaping storytelling and production. As a sponsor, First Entertainment supported the conference's mission to connect and elevate the production community while reinforcing its commitment to serving the evolving needs of creatives. "Supporting the Produced By Conference reflects our commitment to serving the unique financial needs of entertainment professionals," said Meyoung Spektor, Senior Director of Growth and Partnerships at First Entertainment Credit Union. "As the industry evolves and new technologies continue to reshape how content is created and financed, access to trusted financial guidance is more important than ever to help creators and professionals move forward with greater certainty." The 2026 conference placed a strong emphasis on the future of producing, from artificial intelligence and shifting financing models to the changing relationship between creators and audiences. Attendees gained actionable insights into building sustainable projects in a rapidly evolving industry while strengthening meaningful professional connections. First Entertainment's sponsorship of this event underscores its continued commitment to the creative community and advancing the future of storytelling. By supporting the Producers Guild of America, the organization reinforces its role in helping financially empower the professionals who drive the industry forward. From left to right: Content Marketing Specialist for First Entertainment Credit Union, Monica Carter; Senior Community Relationship Specialist for First Entertainment, Paige Gardner; Producers Guild of America Sponsorship Specialist Diane Salerno; and Premier Relationship Specialist for First Entertainment's The A-List, Rika Bhatia at the 2026 Produced By Conference. Photo provided by the Producers Guild of America.
First Entertainment Credit Union participates in 2026 Hollywood & Mind Summit. First Entertainment Credit Union joined industry leaders as a supporting partner of the 2026 Hollywood & Mind Summit, held May 1st at United Talent Agency's Beverly Hills campus in recognition of Mental Health Awareness Month. Now in its fourth year, the Hollywood & Mind Summit convenes voices from entertainment, media, and wellness to examine the evolving relationship between mental health, career sustainability, and personal wellbeing in creative industries. This year's program addressed timely issues including financial wellbeing, emotional resilience, movement and mental health, and the impact of social media on self-care and professional identity. The event featured a high-profile lineup of speakers spanning multiple disciplines, including Karamo Brown, David Archuleta, Anna Konkle, Joshua Bassett, and Kyla Scanlon alongside authors, filmmakers, journalists, and mental health advocates. Programming included panels, fireside discussions, and interactive sessions designed to promote open dialogue. First Entertainment Credit Union joined mission-aligned partners in support of the summit's focus on long-term, systemic wellbeing in entertainment, deepening its engagement with the creative community through education, advocacy, and tailored financial resources. "Participating in the Hollywood & Mind Summit aligns closely with our mission to support the creative community," said Meyoung Spektor, Senior Director of Growth and Partnerships for First Entertainment Credit Union. "Events like this create space for honest conversation, connection, and forward-thinking solutions that help entertainment professionals navigate their lives with greater confidence, balance, and long-term wellbeing." First Entertainment's participation reflected a continued focus on collaboration and thoughtful engagement, helping advance conversations that shape a healthier, more sustainable future for the entertainment industry and its workforce. Senior Director of Growth and Partnerships for First Entertainment Credit Union Meyoung Spektor (left) speaking with content creator and best-selling author Kyla Scanlon (right) at the Hollywood & Mind Summit. Photo by Chelsea Lauren.