Technical Infrastructure Program Manager 3 - Non-Standard Infrastructure Delivery, NSID

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the Role
The AWS Non-Standard Infrastructure Global Delivery Team builds and scales infrastructure for AWS programs that don't fit neatly into traditional data center models. Our projects are tailored to the specific needs of internal and external customers — from satellite ground stations that downlink data from orbit, to specialized labs where engineers develop custom silicon and push the boundaries of quantum computing, to purpose-built environments with precision environmental controls for archival storage systems, to infrastructure that extends the AWS network to the furthest edge of its global footprint. Each program brings its own constraints, its own technical requirements, and often its own first-of-kind design challenges.
What makes this team unique is the degree of ambiguity we operate in. Many of our projects begin as loosely defined requests from internal customer teams who know what they need to accomplish but not necessarily what infrastructure it takes to get there. A significant part of this role is working upstream with those customers to develop initial requirements, define technical scope, build demand forecasts, and refine scaling models — often for infrastructure types where no established playbook exists. The solutions we deliver are boutique by nature: custom-designed to meet specific programmatic needs, site constraints, and operational models that vary from project to project.
The scope is broad, the problems are novel, and the pace of growth means we are constantly onboarding new infrastructure types and scaling models.
If you thrive in ambiguity, enjoy the challenge of translating vague asks into engineered solutions, and want to shape how AWS builds and scales its infrastructure globally — this role is for you.
We have an immediate opening for a Technical Infrastructure Program Manager III to drive capacity delivery across multiple non-standard infrastructure programs worldwide. You will lead cross-functional teams through the full lifecycle of infrastructure delivery — from upstream requirements definition and demand forecasting through design development, procurement, construction, commissioning, and deployment. You will develop and implement scalable mechanisms for tracking program health, drive data-driven decisions influencing significant capital investments, and work with stakeholders across AWS to solve constraints, remove blockers, and accelerate delivery.
Your work will span:
- Requirements development — Working with internal customer teams to translate ambiguous needs into defined technical requirements, scope documents, and infrastructure specifications for novel deployment types
- Stakeholder management and influence — Navigating complex, matrixed organizational structures and influencing without authority to align diverse teams, secure resources, drive decisions, and maintain momentum across programs where no single team owns the end-to-end outcome
- Demand forecasting and capacity planning — Building initial demand models and scaling forecasts for programs where historical baselines don't exist, and refining them as programs mature
- Boutique design coordination — Partnering with engineering teams to develop tailored infrastructure solutions that meet unique programmatic constraints (environmental, regulatory, physical, operational)
- Multi-year delivery execution — Driving complex, globally distributed projects from conceptual feasibility through budget approval, design, procurement, construction, and commissioning
- Cross-program coordination — Identifying synergies, shared solutions, and lessons learned across a diverse portfolio of infrastructure types
- Mechanism development — Building scalable processes and reporting to monitor delivery health, drive accountability, and escalate to leadership as the portfolio grows
This role offers an opportunity to drive and influence business-critical decisions impacting the long-term future of AWS, working at the leading edge of emerging capability and service offerings. You must be comfortable managing remote project teams delivering novel — and sometimes pioneering — solutions across multiple countries and time zones; operating as the connective tissue between customer teams with undefined needs and engineering teams who build solutions; assessing and mitigating downstream risk; troubleshooting unforeseen implementation issues; removing barriers to project success; and operating effectively amid persistent uncertainty and change.
Up to 15% domestic and international travel may be necessary to support AWS non-standard infrastructure planning and scaling efforts.


Key job responsibilities
- Work upstream with internal customer teams to elicit, define, and document technical requirements for infrastructure programs that are often undefined or loosely scoped at inception
- Develop initial demand forecasts and capacity scaling models for emerging programs; refine forecasts as programs mature and data becomes available
- Lead end-to-end delivery of boutique infrastructure projects from requirements definition through design, procurement, construction, commissioning, and deployment
- Manage project budgets, schedules, and resource plans for programs with diverse and evolving technical requirements and site conditions
- Partner with engineering teams to develop tailored infrastructure solutions — working within unique constraints that vary by program, site, and customer need
- Coordinate cross-program activities to gain cost and execution efficiencies; identify and drive shared solutions and reusable design patterns
- Build and maintain relationships with internal customers (service teams, lab teams, engineering organizations) to align infrastructure delivery with evolving demand
- Convene partners and stakeholders to architect end-to-end process flows, delineate roles and responsibilities, and establish governance frameworks — transforming ambiguity into operational clarity, eliminating friction, and driving repeatable efficiencies across maturing programs
- Identify and mitigate risks in environments with limited precedent; develop contingency plans for first-of-kind deployment scenarios
- Develop scalable mechanisms, standard operating procedures, and process improvements to support rapid portfolio growth and new program onboarding
- Create data visualization reports and KPIs illustrating program health; escalate issues with clear recommendations to executive leadership


A day in the life
No two days are the same. You might start the morning in a requirements-definition session with a lab team that has a new hardware validation need but no infrastructure spec — helping them articulate what they actually need built. Then you shift to reviewing a demand forecast for a program expanding into new geographies, working with limited data and a lot of assumptions to refine. After lunch you're troubleshooting a procurement constraint on a boutique design that doesn't fit standard ordering mechanisms, followed by a cross-functional review of site conditions for a deployment in a venue that's never hosted this type of infrastructure before. You'll also spend time convening partners and stakeholders to architect process flows, delineate roles and responsibilities, and establish governance frameworks — transforming ambiguity into operational clarity, eliminating friction, and driving repeatable efficiencies across maturing programs. You'll regularly work with finance to secure capital, partner with engineering to translate customer intent into buildable designs, and look downstream to identify risks before they become blockers. The variety is the appeal — and the ability to navigate ambiguity, define scope where none existed, and drive delivery across technically diverse programs is what makes this role unique.

About the team
The Non-Standard Infrastructure team exists because AWS's growth doesn't stop at the walls of traditional data centers. We deliver capacity for programs whose infrastructure needs are unique, evolving, and often undefined at the outset. Our work starts upstream — helping customer teams figure out what they need — and carries through to handing over operational infrastructure that meets exacting requirements we helped define. Our team members are builders and translators: people who can sit with a scientist, engineer, or service owner, understand what they're trying to achieve, and turn that into a deliverable infrastructure program. If you're energized by variety, comfortable building the plane while flying it, and motivated by the impact of enabling AWS's most innovative services — you'll fit right in.

Basic Qualifications

- 3+ years of technical infrastructure management experience
- 3+ years of data center or network capacity planning, data center or network infrastructure program/project management, or related technical experience
- Experience identifying, mitigating, and managing business risks and tradeoffs
- 3+ years managing complex, cross-functional infrastructure build programs where strategy and deployment plans were not fully defined, requiring the ability to independently drive clarity, define scope, and deliver outcomes with limited guidance.
- Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent technical experience), with demonstrated ability to evaluate whether a technical design fits a given deployment scenario and to identify when deployment issues stem from underlying design gaps, particularly in environments with high variability and incomplete requirements

Preferred Qualifications

- Experience with analytical tools and ability to dive deep into metrics and reporting
- 4+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.), or 3+ years of construction or project management experience
- Knowledge of AWS Infrastructure
- Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience communicating technical concepts to non-technical audiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.