Head of Workplace Experience

Company 

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal in 2017). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

Overview

The Head of Workplace Experience and Real Estate owns Credit Genie’s workplace and real estate function, shaping our office portfolio and creating welcoming, well-run environments where employees can do their best work. This leader brings a hospitality-driven approach to workplace operations and oversees the facilities, services, and investments that support our growth.

Reporting directly to the Chief People Officer as a member of their leadership team, this person will combine strategic leadership with hands-on execution. They will establish the function’s operating standards and financial discipline, building and leading a team as operational needs grow.

Responsibilities

Workplace Operations and Functional Leadership

• Set the workplace strategy in partnership with business leaders, aligning services and staffing with organizational priorities.

• Build and lead the workplace team, defining responsibilities, developing talent, and establishing accountability across locations.

• Oversee daily office operations and facilities management, including maintenance, repairs, and consistent hospitality standards across reception, food and beverage, and employee amenities.

• Manage vendor and building management relationships, setting service expectations and resolving issues promptly.

• Partner with IT, People, Legal, and building management on workplace safety, emergency preparedness, physical access, and business continuity.

• Use technology and operational data to improve service delivery, tracking responsiveness and facilities performance.

Real Estate Strategy and Execution

• Develop and manage the office portfolio strategy, using business forecasts, space utilization, and market conditions to recommend expansions, relocations, renewals, or consolidations.

• Lead site selection and lease negotiations in partnership with Finance, Legal, and external brokers.

• Direct office openings, buildouts, renovations, and relocations from planning through occupancy, delivering against approved budgets, timelines, and quality standards.

• Oversee space planning and workplace design to support collaboration and evolving team requirements.

• Coordinate architects, designers, contractors, landlords, and internal partners to ensure project delivery and operational readiness.

• Track lease obligations and critical dates to support timely portfolio decisions.

Financial Ownership

• Own annual workplace operating budgets, capital expenditure planning, and forecasting in partnership with Finance.

• Develop business cases and investment recommendations for real estate projects and significant workplace expenditures.

• Negotiate vendor contracts, balancing cost, service quality, and operational reliability.

• Monitor spending, identify financial risks and savings opportunities, and report budget and project performance to leadership.

Employee Engagement and Workplace Experience

• Deliver workplace programs and events that strengthen employee connection across locations.

• Partner with the People team on recognition and wellness initiatives that reflect company values.

• Own the workplace components of onboarding, including workspace readiness, equipment coordination with IT, office orientation, and introductions to colleagues.

• Gather employee feedback and track workplace satisfaction to prioritize improvements to spaces, services, and programs.

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, Facilities Management, Human Resources, or a related field, or equivalent practical experience.

• 7+ years of relevant experience, including ownership of multi-site workplace operations and facilities management, with 3+ years in a leadership role.

• Direct responsibility for real estate projects, lease negotiations, or office buildouts, with a working understanding of lease terms, market conditions, and facilities requirements.

• Experience managing operating budgets, capital expenditures, forecasting, and vendor contracts, and presenting investment recommendations to leadership.

• A track record of delivering complex workplace projects within budget and on schedule.

• Experience leading teams and establishing processes and service standards that can scale with the business.

• Strong hospitality and service orientation, with experience improving workplace services and employee experience.

• Strong communication and relationship-building skills, with the ability to work effectively with executives, employees, and external partners.

• Proficiency with collaboration tools such as Google Workspace, Slack, and Notion, and experience with facilities, workplace, or construction project management platforms.

• Sound judgment and discretion when handling sensitive information.

• Ability to translate strategy into hands-on execution and prioritize competing demands in a high-growth environment.

Preferred Skills

• Experience building or scaling a workplace function at a startup.

• Experience expanding an office portfolio and opening new locations.

• Knowledge of workplace design trends and sustainable facilities practices.

Benefits and Perks

Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness.

We believe working alongside each other in person is the best way to build a great product and foster a strong company culture. Our expectation is that employees are in the office five days a week, allowing for optimal collaboration, inclusivity, and productivity. At the same time, we understand that life happens and recognize the importance of flexibility. We are committed to supporting our employees when circumstances arise that require remote work or adjusted schedules. Our goal is to ensure everyone can effectively balance personal and professional responsibilities while maintaining our collaborative and productive environment.

Here are some highlights of our benefits and perks offerings, feel free to ask your recruiting partner for more details on our comprehensive offering for employees.

• 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment. 

• Receive up to $100 per month in fitness reimbursement or enjoy a complimentary full membership to LifeTime Fitness or Equinox.

• 401(k) with a 3.5% match and immediate vesting 

• Meal program available for both lunch and dinner

• Pre-tax benefits, including a $1,000 HSA match

• Life and accidental insurance

• Flexible PTO

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total compensation and rewards package at Credit Genie. You may also be eligible to participate in the bonus and equity programs. You will also have access to comprehensive medical, vision, and dental coverage, a 401(k) retirement plan with company match, short & long term disability insurance, life insurance, and flexible PTO along with many other benefits and perks.

Credit Genie is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.