Guest Experience Planner

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Build meaningful relationships with guests before, during, and throughout their stay by creating personalized wellness itineraries tailored to their goals, interests, and preferences.
• Coordinate spa, fitness, wellness, dining, outdoor adventure, and resort experiences while managing reservations, itinerary updates, and special requests to ensure a seamless guest journey.
• Serve as a trusted point of contact for guests, providing concierge-style service, anticipating needs, resolving concerns, and creating memorable, personalized experiences.
• Collaborate closely with Spa, Fitness, Rooms, Culinary, Retail, Transportation, and other resort teams to ensure guest preferences and accommodations are communicated and flawlessly executed.
• Deliver luxury hospitality by providing thoughtful recommendations, maintaining expert knowledge of resort offerings, and creating exceptional experiences through attention to detail and genuine care.
• Support operational excellence by maintaining accurate guest profiles, optimizing reservations and scheduling, identifying revenue opportunities through personalized recommendations, and contributing to continuous improvements in the guest experience.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Bring at least 2 years of experience in luxury hospitality, wellness, concierge services, guest relations, reservations, or a related guest-focused environment; experience with luxury resorts or Forbes Travel Guide-rated properties is a plus.
• Demonstrate exceptional communication and relationship-building skills with a passion for delivering highly personalized, memorable guest experiences.
• Possess outstanding organizational and multitasking abilities, with the capacity to manage multiple guest itineraries while maintaining exceptional attention to detail.
• Be proficient with reservation and guest management systems; experience with Book4Time, Opera Cloud, or similar hospitality platforms is highly preferred.
• Thrive in a collaborative, fast-paced luxury environment by working seamlessly across departments to anticipate guest needs, solve problems, and deliver exceptional service.
• Have a genuine passion for wellness and hospitality, bringing empathy, curiosity, and a concierge mindset to every guest interaction while creating meaningful experiences that inspire lasting connections.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.