Nova Medical Centers

Occupational health provider for on-the-job injuries

Manager – National Lab/TPA Account

Account ManagementPosted on Nov 5

Full-timeHouston, TX, USANo salary listed

About the Job

Requirements

Demonstrated experience working with large national or regional laboratory or third-party administrator organizations.
Demonstrated decision-making, problem-solving, and analytical capabilities.
A proven track record in leading client strategy and achieving high client retention and satisfaction.
A proven track record working with cross-functional teams on process or operational improvements.
Knowledge of key healthcare business functions and the standard processes used within them.
Account management and customer service experience.
Organizational and multitasking skills.
Critical thinking and strong attention to detail.
Strong skills interacting with clients and senior-level management groups.
Strong external and internal communication skills.
Attention to detail and a drive to exceed client expectations.
Computer experience with Microsoft Office or Microsoft products.
Must reside in Houston, Texas.
A bachelor's degree in Business or Marketing, or equivalent experience.

Responsibilities

Establish productive, professional relationships with key stakeholders and decision-makers within assigned laboratory or third-party administrator organizations, serving as the company's ambassador.
Engage existing national laboratory and third-party administrator clients directly to understand their business needs and develop business solutions to address those needs.
Monitor and report on outcomes for clients and strategic partners to ensure the success of the relationship.
Act as a liaison between laboratory or third-party administrator organizations and centers to ensure resulting is completed in a timely manner.
Manage the overall account fiscal status, including reconciliation.
Build and cultivate ongoing customer relationships with the laboratory and third-party administrator client base and high-revenue growth accounts targeted by the sales team.
Work closely with the Sales team on high-revenue national laboratory and third-party administrator accounts by participating in meetings and calls and managing the information needed to secure the business.
Assist with account and protocol setup for third-party administrator portals in the electronic medical records system.
Serve as the laboratory expert to assist the Sales team with protocol setup in the electronic medical records system.
Coordinate key client and partner meetings and events.
Interact with Center Operations, Medical, Central Billing Offices, and Sales leadership teams to resolve national laboratory and third-party administrator issues and communicate resolutions.
Oversee and manage the implementation of new national laboratory and third-party administrator accounts and maintain the relationships and account maintenance for these accounts.

Desired Qualifications

Three to five years of experience in healthcare is preferred.

Overview

Nova Medical Centers has dedicated over 20 years to providing exceptional Occupational Medicine services and successfully operates outpatient clinics. Nova Medical Centers' services are specifically tailored to accommodate the full needs of employers. These services include minor emergencies, injury care, pre-employment services and physical therapy. Our commitment to providing special care to our patients, excellent customer service to our clients, along with our convenient locations are just a few reasons why Nova Medical Centers is one of the most highly regarded Occupational Medicine companies.

The MANAGER, NATIONAL LAB/TPA ACCOUNT role is a fast paced, multifaceted position that drives the day-to-day success of Nova Medical Centers (NMC) clients and our world-class care delivery team. The position includes managing, developing, and maintaining business relationships with our national lab/TPA stakeholders, maintain/grow revenue, and add/build new customer accounts. A key role is to stay in close communication with clients and listen to their needs to figure out ways to achieve their objectives. Act as liaison between clients and departments within the company and convey information and ensure there is mutual understanding, and that business is conducted in an accurate and timely manner. Stay abreast of trends, changes, and actions by competitors that could impact the organization. This is an on-site full-time position based out of our corporate office located in Houston, Texas.

Responsibilities

Establish productive, professional relationships with key stakeholders and decision-makers within assigned lab/TPA organizations serving as NMC ambassador.
Engage the existing national lab/TPA clients directly to understand their business needs and develop business solutions to address those needs.
Monitor and report on outcomes of client and strategic partners ensuring the success of the relationship.
Act as liaison between lab/TPA and centers to ensure resulting is completed in a timely manner.
Be responsible for overall account fiscal status, including reconciliation.
Build and cultivate on-going customer relationships with the lab/TPA client base and high revenue growth accounts targeted by the sales team.
Work closely with Sales team on the high revenue national lab/TPA accounts by participating in meetings/calls and managing the information needed to secure the business.
Assist with account and protocol set-up for TPA portals in electronic medical records system.
Be the lab expert to assist sales team with protocol set up in electronic medical records system.
Coordination of key client/partner meetings and events.
Interact with the Center Operations, Medical, Central Billing Offices (CBOs), and Sales leadership teams to resolve national lab/TPA issues and communicate the resolutions.
Oversee and manage the implementation of new national lab/TPA accounts and maintain the relationship and maintenance for these accounts.

Qualifications

Demonstrated experience working with large national/regional lab/TPA(s).
Demonstrated decision making, problem-solving and analytical capabilities.
Proven track record in leading client strategy, high client retention and satisfaction.
Proven track record working with cross functional teams for process or operational improvements.
Knowledge of key healthcare business functions and the standard processes used within them.
Account management & customer service experience.
Organizational and multi-tasking skills.
A critical thinker with strong attention to detail.
Superior skills interacting with clients and senior level management groups.
Excellent communication skills - externally and internally.
Attention to detail and drive to exceed client expectations.
Computer experience w/Microsoft Office/Microsoft Products.
Must reside in Houston, TX

Education/credentials -

Bachelor’s Degree in business, business administration, or marketing or equivalent experience.
3-5 years' experience in healthcare preferred.

About the Company

Nova Medical Centers

Occupational health provider for on-the-job injuries

Nova Medical Centers provides occupational healthcare services that help workplaces keep their staff healthy and productive. It offers services such as drug testing, medical physicals, care for work-related injuries, and physical therapy for on-the-job injuries. The service works by evaluating employees, conducting necessary tests, treating injuries, and providing rehabilitation and follow-up to support returning to work. The company differentiates itself by aiming for exceptional outcomes and by focusing on the needs of both patients and their employer clients, delivering integrated, on-site or centralized occupational health care. Its goal is to improve workplace health and safety while exceeding expectations for quality and convenience.

Company size: 501-1,000
Company stage: Acquired
Total funding: $265M
Headquarters: Houston, TX
Founded: 1992

Recently Posted Jobs

Explore more opportunities at Nova Medical Centers

See more jobs