National Lab/TPA Account Manager
About the job
- Demonstrated experience working with large national or regional laboratory or third-party administrator organizations.
- Demonstrated decision-making, problem-solving, and analytical capabilities.
- A proven track record in leading client strategy and achieving high client retention and satisfaction.
- A proven track record working with cross-functional teams on process or operational improvements.
- Knowledge of key healthcare business functions and the standard processes used within them.
- Account management and customer service experience.
- Organizational and multitasking skills.
- Critical thinking and strong attention to detail.
- Strong skills interacting with clients and senior-level management groups.
- Strong external and internal communication skills.
- Attention to detail and a drive to exceed client expectations.
- Computer experience with Microsoft Office or Microsoft products.
- Must reside in Houston, Texas.
- A bachelor's degree in Business or Marketing, or equivalent experience.
- Establish productive, professional relationships with key stakeholders and decision-makers within assigned laboratory or third-party administrator organizations, serving as the company's ambassador.
- Engage existing national laboratory and third-party administrator clients directly to understand their business needs and develop business solutions to address those needs.
- Monitor and report on outcomes for clients and strategic partners to ensure the success of the relationship.
- Act as a liaison between laboratory or third-party administrator organizations and centers to ensure resulting is completed in a timely manner.
- Manage the overall account fiscal status, including reconciliation.
- Build and cultivate ongoing customer relationships with the laboratory and third-party administrator client base and high-revenue growth accounts targeted by the sales team.
- Work closely with the Sales team on high-revenue national laboratory and third-party administrator accounts by participating in meetings and calls and managing the information needed to secure the business.
- Assist with account and protocol setup for third-party administrator portals in the electronic medical records system.
- Serve as the laboratory expert to assist the Sales team with protocol setup in the electronic medical records system.
- Coordinate key client and partner meetings and events.
- Interact with Center Operations, Medical, Central Billing Offices, and Sales leadership teams to resolve national laboratory and third-party administrator issues and communicate resolutions.
- Oversee and manage the implementation of new national laboratory and third-party administrator accounts and maintain the relationships and account maintenance for these accounts.
- Three to five years of experience in healthcare is preferred.
About the company
Nova Medical Centers provides occupational healthcare services that help workplaces keep their staff healthy and productive. It offers services such as drug testing, medical physicals, care for work-related injuries, and physical therapy for on-the-job injuries. The service works by evaluating employees, conducting necessary tests, treating injuries, and providing rehabilitation and follow-up to support returning to work. The company differentiates itself by aiming for exceptional outcomes and by focusing on the needs of both patients and their employer clients, delivering integrated, on-site or centralized occupational health care. Its goal is to improve workplace health and safety while exceeding expectations for quality and convenience.
Company Size
501-1,000
Company Stage
Acquired
Total Funding
$265M
Headquarters
Houston, Texas
Founded
1992
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Simplify's Take
What believers are saying
- Concentra said Nova's network added immediate profit and expansion into five states.
- The deal brought Concentra to roughly 620 centers nationwide, strengthening referral density.
- Concentra planned no Nova center closures during 2025, preserving local jobs and patient volume.
What critics are saying
- Nova lost independence on March 1, 2025; Concentra now controls hiring, branding, and strategy.
- Integration through July 2025 standardizes centers, eliminating Nova-specific autonomy and roles.
- Nova's 2015 Texas workers' comp fraud plea still stains trust with employers and insurers.
What makes Nova Medical Centers unique
- Nova built a five-state occupational-health density business with 67 centers by 2025.
- It specialized in workers' comp injury care, physical therapy, drug screening, and pre-employment physicals.
- Concentra bought Nova on March 1, 2025, validating its regional market position.
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Benefits
401(k) Company Match
Paid Vacation
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Company News
Concentra Group Holdings Parent, Inc. (“Concentra,” “the Company,” “we,” “us,” or “our”) (NYSE: CON), the nation’s largest provider of occupational he
Concentra has announced a definitive agreement to acquire Nova Medical Centers, which operates 67 centers across five states. This acquisition will expand Concentra's network to over 770 centers in 42 states. The transaction values Nova at $265 million, and Concentra plans to finance it using cash, available credit, and new debt. The deal is expected to close in Q1 2025.