Service Administrator

Great service doesn't just happen in the workshop. Behind every job is someone keeping the details, customers and technicians connected.

We’re looking for an organised Service Administrator to join Dennis Eagle in Manchester. You’ll play an important part in keeping our busy service operation running smoothly, supporting technicians, customers and colleagues with everything from job cards and service records to invoicing and warranty claims.

If you enjoy keeping things organised, communicating with different people and making sure the details are right, this could be a great next move.

📋 What you’ll be doing

• Raisingjob cards and recording technicians’ time and job details
• Checking and processing technicians’ documentation
• Recording parts used and hours charged
• Closing completed workshop jobs
• Reviewing and processing service invoices and credits
• Creating, monitoring and processing warranty claims
• Producing reports when required
• Maintaining accurate service records and documentation
• Supporting communication between the workshop, field service teams, customers and management
• Helping ensure work is processed accurately and on time 

🛠️ What we’re looking for

We’d like to hear from people with:

• Previous administration experience
• Good customer service skills
• Experience maintaining accurate records and documentation
• Confidence using Microsoft Excel and Word
• The ability to organise and prioritise different tasks
• Good communication skills
• The ability to manage and coordinate customer calls
• A practical approach to working both independently and as part of a team

Previous experience within an HGV service, automotive, commercial vehicle, fleet, engineering or workshop environment would be useful, but isn't essential. Relevant transferable experience from another service-led environment would also be welcomed. 

You don't need to tick every desirable box. If you have solid administration and customer service experience and think your skills could transfer, we'd encourage you to apply.

🚛 Service Administrator jobs in Manchester

Based in Manchester, this role could suit someone looking for their next opportunity as a Service Administrator, Service Coordinator, Workshop Administrator, Automotive Administrator or Customer Service Administrator.

You might already have experience in HGV or commercial vehicle servicing, automotive aftersales, fleet maintenance, engineering or workshop administration, but we're equally interested in people with transferable administration experience who are interested in learning more about our industry.