Octal Philippines

Junior Business Analyst/Support

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeQuezon City, Metro Manila, PhilippinesNo salary listedRemote

The candidate should have problem-solving, decision-making, and analytical skills.
The candidate should be able to configure, monitor, and manage enterprise resource planning systems such as an Order Management System.
The candidate should be able to conduct user training.
The candidate should be able to conduct quality assurance testing.
The candidate should have basic knowledge of MySQL or basic SQL scripting.
The candidate should have a Computer Science or IT-related educational background.
The candidate should have a minimum of 2–3 years of experience.
The candidate should be able to interact directly with clients and different groups to understand system issues and system requirements.
The candidate should be able to monitor and track the resolution and next steps or actions needed for issues and concerns raised by clients.
The candidate should be able to gather information to identify areas where the system can improve and operate effectively and efficiently.
The candidate should have technical writing experience, especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and support personnel, and user manuals.

Interact directly with clients and different groups to understand system issues and system requirements.
Monitor and track resolution and next steps or actions for issues and concerns raised by clients.
Gather information to identify system improvements and help the system perform effectively and efficiently.

Ability to configure, monitor, and manage enterprise resource planning systems such as an Order Management System is a plus.
Knowledge of a service or helpdesk management system is a plus.

Octal Philippines Inc. · Quezon City, Philippines (Remote) · Full-time · Posted 2024-06-21

Workplace: remote

Should have problem solving, decision making and analytical skills
Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
Ability to do user training
Ability to conduct quality assurance testing
Basic knowledge in MySQL or basic SQL scripting

Computer Science or any IT-related course
Minimum of 2-3 year experience
Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
Knowledge on any service or helpdesk management system is a plus
Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual

Explore more opportunities at Octal Philippines