Working knowledge of Business Center, Terramodel, AGTEK, CAD, Propeller, Stratus, and similar programs.
Maintain current knowledge of Trimble and Accugrade products and maintain or update certifications as a Trimble Certified Trainer in SCS900, GCS900, and Business Center.
Demonstrate problem-solving expertise, influencing capabilities, planning orientation, managerial and administrative skills, and technical expertise.
Accurately assess customer capabilities and tailor training accordingly.
Responsibilities
Create and develop classroom GPS curriculum and instruction for internal and external customers, including GPS principles and techniques, troubleshooting, equipment operation and daily installation, site calibration, site topography, and relevant software programs.
Develop instruction on Propeller and Stratus drone software processing programs.
Develop and present customer-specific training at contractor offices or job sites on Trimble, Accugrade, and CAT Grade products, including travel to other SITECH and Trimble dealers to train customers and staff.
Train customers to build 3D models; review customer models and provide corrective feedback; build models; and market 3D surface models for site construction.
Perform and demonstrate customer-site calibrations to orient models to the site.
Provide troubleshooting assistance to customers by phone and on site.
Collaborate with the SITECH General Manager and Marketing to develop customer schools and software products, and coordinate with Trimble Training Division to schedule Trimble classes hosted by SITECH-Tejas.
Research and train on current Trimble and Accugrade products, and train SITECH staff on product updates and changes.
Create and present educational programs for sales staff, team members, engineers, and owners; advise customers on suitable technology solutions; and train customers and their employees to use technology products effectively, improve productivity, and monitor machine health.
Coordinate with the manager to develop a product database that supports field troubleshooting.
Lead SITECH support staff and support facilities at other store locations.
Create and present a drone technology program based on customer needs, including drone and software demonstrations, customer training, and troubleshooting after delivery.
Teach customers to use drone data to develop surface models and generate weekly or monthly quantities, and show them how to use the data to track project production, billing quantities, and completion dates.
Perform related duties and fulfill responsibilities as required.
The GPS Instructor is responsible for the technical training and support of both internal and external customers in all areas of GPS control, drone data and model building, to include all Trimble, Accugrade, and CAT Grade machine control products, all infrastructure products and technology software. Will also provide regional supervisory support for the North stores as well as sales guidance as necessary.
Key Responsibility Areas (KRAs):
Create and develop classroom GPS curriculum and instruction that will be used for both internal and external customers. This curriculum includes, but is not limited to, GPS principles and techniques, trouble shooting, equipment operation and daily installation, site calibration, site topos, etc. as well as the different software programs that are used. Develops instruction on Propeller and Stratus drone software processing programs.
Develop and present customer specific training on site at contractors offices or job site on any and all Trimble, Accugrade, and CAT Grade products. This can also include travel to other SITECH and Trimble dealers to train their customers and staff.
This position will be responsible for providing training to customers in order to help them build 3D models, reviewing and providing correctional feedback on customer models, building models and marketing 3D surface models for site construction. Must have working knowledge with the following programs to include and not limited to Business Center, Terramodel, AGTEK, Cad, Propeller, Stratus and other similar programs.
Perform and demonstrate calibrations for customers on their sites, to orient models to the site.
Provide trouble shooting help to customers over the phone and on site.
Collaborate with SITECH General Manager and Marketing to further develop the school and software products to customers. Works with Trimble Training Division to schedule Trimble training classes hosted by SITECH-Tejas.
Responsible for on going research and training on latest Trimble and Accugrade Products in order to remain current with all offerings to include updating SITECH staff with appropriate training on product updates and/or changes.
Create and present public educational programs geared toward sales staff education, team member, engineers and owners, to be used as relationship building programs. Advise customers on the best technology solution for customer application. Develop training curriculum and train customers and their employees on effective utilization of the technology products to optimize productivity and monitor machine health.
Coordinate with manager to develop product database that will assist in troubleshooting of these products in the field.
Serves as a lead for the SITECH support staff and facilities at other store location and maintain/update required certification as the Trimble Certified Trainer in SCS900, GCS900 and Business Center.
Performs related duties and fulfills responsibilities as required.
Create and present a drone technology program, based on the customers current needs. Includes, but not limited to, demonstrating drones and software to customers, training and troubleshooting challenges once the drone has been delivered. Must be able to accurately assess customer capabilities and tailor custom training. Teaches customers how to use drone data and to develop surface models from the data to generate quantities on a weekly or monthly basis. Demonstrated how to use this data to track project production, billing quantities and completion dates.
The following personal attributes are considered essential requisites for effective performance of the job holder in this position.
Problem-Solving Expertise: The rational approach to processes involved in identifying and defining problems/goals, selecting and implementing alternative solution strategies, the management of resources and contingencies and reducing performance deviations/gaps.
Influencing Capabilities: Demonstrated leadership in the attitudes and behaviors that affect assessment, management and adaptability required in handling situations (including decision making, behavior, conflict management, negotiations scenarios). Also, the aligned commitment and contribution to the success and development of others.
Planning Orientation: Competency in strategic operational planning methods and practices, monitoring and measurement of targeted goals, resource allocation and management practices.
Managerial/Administrative Skills: Model the basic set of managerial/administrative task-management attributes involving directing, implementing, motivation and evaluation of general work environment for the purpose of accomplishing specific, targeted business objectives.
Technical Expertise: Demonstrate specific business/industry job-related professional knowledge, skills, experience and related performance attributes.
The following measurement methods are intended to provide a sound basis for assessing the performance of the jobholder in this position. Although numerous methods are listed as suggested measurements the supervisor may elect to select only specific ones base on the need of the company.