Associate Customer Support Senior

Job Description

Managers in this role get to:

**Impact the Bottom Line:** Lead your team of Consultants to crush KPI targets and celebrate those wins together!

**Strengthen Relationships:** Keep your team engaged and thriving by managing attrition and shrinkage metrics—basically, making sure everyone wants to stick around.

**Influence the Lives of Others:** Coach and mentor your Consultants with genuine feedback and performance management that actually helps them grow.

**Keep Leadership in the Loop:** Share the latest intel on end-user customer trends and keep Ops Managers clued in on what's happening on the ground.

**Define Sutherland's Reputation:** Champion organizational initiatives within your team and help shape the culture we're building together!

Qualifications

**Our most successful candidates will have:**

• **MS Office skills** that let you navigate spreadsheets and documents like a pro
• **Thriving in fast-paced environments** – you actually get energized by the hustle and bustle
• **A team-player mentality** – you're genuinely invested in building trust and professional rapport with your colleagues and team members
• **Sharp analytical chops** – you can dig into data, spot trends, and come up with smart suggestions for improvement
• **Communication superpowers** – both written and verbal – you can articulate ideas clearly, constructively, and professionally, even when things get tricky

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.