Services Account Manager

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

The Services Account Manager will be trained in proven sales methodologies to support and grow service sales for Keysight’s hardware and software products across a wide range of customer roles—from technicians to executives. Responsibilities include:

• Supporting the sale of new service agreements, renewals, and upgrades to existing service contracts.
• Building and maintaining customer relationships, learning to influence long-term strategic direction, and becoming a trusted advisor.
• Assisting in the development and execution of account strategies to uncover services business growth opportunities.
• Learning to navigate complex selling processes and supporting customers through the sales journey.
• Understanding customer requirements on both business and technical levels to help ensure comprehensive service coverage.
• Contributing to account plans and gaining deep knowledge of the Keysight Services portfolio to help build a strong funnel of annuity business.
• Collaborating with account managers, service delivery partners, and executive staff to ensure customer value and success.
• Emerging executive presence with the ability to participate in Customer Business Reviews and coordinate with internal teams.
• Ability to develop and maintain positive relationships with customers at various levels.
• Willingness to learn how to articulate and demonstrate Keysight’s value propositions.
• Commitment to learning disciplined execution of services and renewal sales processes, including funnel management.
• Ability to assess customer business initiatives and identify potential service opportunities.
• Problem-solving skills for a variety of challenges with guidance from senior team members.
• Ability to support complex sales funnels and contribute to business plans that accelerate growth.
• Goal-driven with strong interpersonal skills and the ability to collaborate across teams.
• Key Attributes:
• Strong communication and organizational skills.
• Proactive mindset with the ability to work independently in a remote setting.
• Goal-oriented with a sense of urgency.
• Ability to multitask effectively.
• Passion for customer satisfaction.
• Positive attitude with sound judgment and resourcefulness.

Qualifications

• Bachelor’s degree in Electrical Engineering (EE), Computer Engineering (CE), Business, or equivalent.
• Internship or project experience in sales, customer service, or technical environments preferred.
• Strong interest in working with strategic accounts and learning complex sales engagements.
• Willingness to travel up to 50% of the time.

Pay Range:

USD $169,010.00 - USD $281,680.00 Year

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***