Operations Lead

An active Top Secret / SCI clearance is required prior to employment consideration

You must be a US Citizen for this work supporting the US Government. Work is 100% ONSITE in St. Louis, MO or Springfield, VA.

The Security Operations Center (SOC) Shift Lead will report directly to the Lead of Defensive Cyber Operations. In addition to the foundational mission requirements as a SOC analyst, the SOC Shift Lead will be the point of accountability for the exact shift to which they are attached. As such, communication with the team and chain-of-command is paramount to ensure problems identified within the mission, staffing, and generally for team morale are mitigated quickly.

The SOC Shift Lead will ensure that personnel on shift execute operations as prescribed in SOPs and work Instructions, and include clarifying verbal direction from leadership. The shift lead should continuously validate that tickets and tasks are fully completed and, if necessary, turn over outstanding tickets to the next shift to complete the individual task as quickly as possible.

The SOC Shift Lead will manage the distribution of tasks as they are assigned to the team. As such, it is expected that there is a general understanding of the skillsets, or skills gaps, for each team member. This is to support the overall identification of training needs, and mentorship, and enable the efforts to create career and training progression paths down to the individual.

What You’ll Get to Do:

• Execute core duties as a SOC Analyst.

• Conduct shift turnover at the beginning and end of your shift.

• Ensure the Shift Activity Log is completed and sent.

• Ensure appropriate staffing coverage is maintained across the shift.

• Manage time-off requests.

• To support the overall sustainment or up-time of each tool, maintain awareness of the operational status of production Cyber tools and data feeds. Notify relevant stakeholders in the event a degradation of service is identified. This is to enable the reduction of Time-to-Recover (TTR) during outages.

• Receive and action communications or requests received via various mediums to include: in-person, email, chat, or phone.

• Review analysis and documentation for tickets opened by the shift for completeness and accuracy.

• For mentorship and growth, provide feedback for any missed actions or deficiencies observed.

You’ll Bring These Qualifications:

• Bachelor’s Degree and 4 years of experience. Additional years of experience may be substituted instead of a degree.

• DoD 8140.01 and DoD 8570.01 IAT Level II and CSSP Analyst certifications.

• Active TS/SCI clearance.

• Ability to work 1 of 5 shifts.

• Ability to obtain a CI Poly within 6 months.

These Qualifications Would be Nice to Have:

• Experience as a Lead.

• IAT Level III certifications.

• Good understanding of adversarial tactics and techniques as it applies to defensive cyber operations.