Clinic Medical Director

Description

We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.

 What You'll Love About Working Here:
Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.
Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.
Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.
Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.
Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.

Why Join Heritage Health? Enjoy Exceptional Benefits Designed for You
Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents.
Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one.
Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most.
Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match—100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence.
Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.
Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more.
Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support. 

Requirements

•  Active, unrestricted clinical license in the relevant discipline, with eligibility for credentialing in the state of practice; board certification or equivalent professional certification, as applicable 
• Minimum of five (5) years of clinical experience 
• Prior leadership experience in a clinical setting preferred, with demonstrated ability to lead teams and influence practice 
• Experience in community health, FQHC, or value-based care environments preferred 
• Clinical background and training aligned with the service line and scope of practice 

Your Essential Duties: 

Provider Leadership & Development 

• Recruit, onboard, and retain high-performing providers 
• Provide mentorship, coaching, and professional development 
• Conduct performance reviews and support accountability 
• Foster provider engagement, communication, and alignment 
• Support peer review and professional practice standards 

Care Quality & Clinical Delivery 

• Own clinical quality and standards of care across the service line 
• Lead quality improvement and patient safety efforts 
• Establish and maintain evidence-based clinical protocols 
• Support providers in complex clinical decision-making 
• Ensure compliance with regulatory and organizational standards 

Service Line Leadership & Partnership 

• Partner with operations leadership to align clinical and operational priorities 
• Co-lead service line culture, communication, and change management 
• Promote appropriate resource utilization (providers, staff, space) 
• Participate in service line performance review and planning 
• Contribute to the implementation of organizational initiatives 
• Partner with operations leadership to define and achieve service line performance goals, including shared accountability for key performance indicators and outcomes 

Additional Expectations 

• Provides both administrative leadership and direct clinical care, as applicable to assigned service line(s).  
• Works in collaboration with organizational leadership to establish and periodically review the allocation of administrative and clinical responsibilities based on service line size, complexity, and operational needs, following a standardized framework. 
• Participation in organizational leadership meetings 
• Support of enterprise-wide initiatives 
• Regular and predictable attendance is an essential function of this position. 
• Performs miscellaneous job-related duties as assigned. 

Your Essential Leadership Duties 

• Fosters a person-centered environment and culture to meet the organization’s mission, vision, and values. 
• Accountable for fostering an environment and culture that focuses on fulfilling the organization’s mission, vision, and values through collaboration.  
• Leads and mentors direct reports so that they have the tools and resources needed to partner efficiently with each other, employees and community partners. 
• Practices effective communication with active listening, adaptability, empathy, and transparency. 
• Leads by an example of self-awareness and curiosity by proactively seeking feedback and modifying behavior accordingly. 
• Ensures every member of the team works to their fullest potential by driving engagement, accountability, setting goals, and providing direction. 
• Fosters a trust-based work environment as a leader by modeling dignity, respect, fairness, and confidentiality.

Your Success Factors 

• Strong clinical credibility within specialty 
• Ability to lead and influence across disciplines 
• Collaborative mindset and effectiveness in a clinical–operations partnership model 
• Strong communication and relationship-building skills 
• Commitment to quality, safety, and continuous improvement 

Safety:

Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.

Physical/Mental Requirements:

Required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands or fingers to handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occur less than one-third of the time. Communicating by talking/hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds. Must be able to manage efficient keyboard use, hear, see, speak and read.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to solve complex practical problems 
• Positive interpersonal, communication & persuasion skills over the phone, computer & in person
• Must be able to simultaneously manage several objectives and assign priorities 
• Deal with a wide variety of variables in situations where only limited standardization exists 
• Ability to interpret a variety of instructions furnished in written or oral form
• Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues
• Ability to work overtime as needed, maintain alertness & meet the controlled substance policy. 
• Good judgment and sound decision making and conflict management skills to inspire confidence from the customer 
• Manage complex analysis and use deductive reasoning
• Regular and predictable attendance is an essential function of this position.
• All other job-related duties as assigned.

Working Conditions:

Work is normally performed in a typical interior clinic and office work environment. Work may be demanding and chaotic at times. Exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind. Vehicular travel between locations, meeting venues and events.