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URBN

Multi-brand fashion retail with lifestyle brands

Associate Community Manager

Community ManagementConfirmed live in the last 24 hours
Full-timeLos Angeles, CA, USA$75k - $80k

About the Job

Requirements

  • Two to four years of experience in community, events, experiential marketing, partnerships, hospitality, fitness or wellness, or a related field.
  • Strong organization, attention to detail, and follow-through.
  • Ability to interact with a wide range of people and build authentic relationships.
  • Ability to manage multiple projects and priorities simultaneously.
  • Strong written and verbal communication skills.
  • Comfort working in a fast-paced, evolving environment.
  • Willingness to work occasional evenings and weekends for community events.
  • Genuine interest in movement, wellness, culture, and building community.

Responsibilities

  • Support planning and execution of a strategic community programming calendar, including run days, walk clubs, ambassador activations, special events, and other community experiences.
  • Own the community programming budget, including planning, forecasting, allocation, vendor management, and tracking spending against program goals.
  • Coordinate event logistics, vendors, supplies, timelines, and staffing support plans across Marketing, Retail, Social, and other cross-functional partners.
  • Partner with cross-functional teams to integrate broader brand priorities, product launches, campaigns, and cultural moments into community programming authentically.
  • Work hands-on at events and activations, ensuring the experience is intentional, elevated, and on-brand.
  • Analyze participation, engagement, attendance, and other program performance data to assess performance, identify growth opportunities, and evolve programming strategically.
  • Identify opportunities to expand community programming using data, audience insights, and emerging trends to guide investment.
  • Challenge community strategy to make programming more engaging, inclusive, relevant, and impactful.
  • Help build and evolve a scalable ambassador program that strengthens relationships with community leaders and creates brand advocacy.
  • Support day-to-day ambassador community management, including communications, activations, gifting, events, and ongoing engagement.
  • Help develop and execute ambassador recruitment, onboarding, engagement, and retention strategies.
  • Build authentic relationships with ambassadors and serve as a trusted point of contact and extension of the brand.
  • Track and analyze ambassador participation, engagement, performance, and program deliverables to assess impact and identify growth opportunities.
  • Use program insights and community data to refine the ambassador experience and strengthen program strategy.
  • Identify emerging community leaders, creators, and advocates to expand reach and deepen connections within priority communities.
  • Partner with Social, Product, Marketing, and other cross-functional teams to identify opportunities for ambassadors to support brand initiatives, product moments, storytelling, and launches authentically.
  • Independently move community programming ideas toward execution in partnership with the Associate Director.

About the Company

URBN

Multi-brand fashion retail with lifestyle brands

URBN operates a global portfolio of lifestyle brands, including Urban Outfitters, Anthropologie, Free People, Nuuly, Terrain, and Vetri Family. Each brand targets different customer niches with a mix of clothing, accessories, and home goods, and some offerings extend into experiences like dining or a rental model with Nuuly. The multi-brand approach lets URBN serve a wide range of tastes under one umbrella and diversify beyond a single brand. Its goal is to build long-term value by expanding brand offerings, entering related product areas, and exploring services like rental to support a circular economy while reaching new markets.

Company size
10,001+
Company stage
IPO
Headquarters
Philadelphia, PA
Founded
2016

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