Digital Product Manager - Administration

Overview

This is a remote role that may be hired in several markets across the United States.

This position is responsible for leading the development, delivery, and evolution of digital capabilities within the Commercial Banking platform. The role works across multiple product domains, partnering with business stakeholders, technology teams, and product peers to define requirements, prioritize initiatives, and deliver scalable solutions that support business objectives and enhance user experiences. This position serves as a key liaison between business needs and technology execution, ensuring solutions align with enterprise standards, platform strategy, and customer expectations.

Responsibilities & Qualifications

Duties & Responsibilities

Product Strategy and Platform Leadership

• Develop and execute product strategies aligned with organizational and platform goals.
• Define and communicate product vision, roadmap, and priorities for capabilities within the Commercial Banking platform.
• Identify opportunities to improve platform experiences, operational efficiency, and business outcomes.
• Balance competing priorities across multiple stakeholder groups and product domains.

Product Development and Requirements Management

• Translate business needs into clear product requirements, user stories, and acceptance criteria.
• Partner closely with Agile delivery teams to clarify requirements, answer questions, and support solution development throughout the delivery lifecycle.
• Ensure solutions are designed with scalability, usability, and long-term platform sustainability in mind.
• Collaborate with developers, architects, and analysts to refine features and deliver high-quality outcomes.

Cross-Domain Collaboration and Experience Design

• Partner with product managers, business stakeholders, and technology teams across Commercial Banking domains to understand evolving needs and identify intersections with Administration capabilities.
• Evaluate impacts of upstream and downstream product changes to ensure a cohesive end-to-end user experience.
• Help design and shape administrative workflows and experiences that support business users and platform customers.
• Facilitate discussions to define business processes, identify dependencies, and align cross-functional teams on priorities and solutions.

Agile Product Ownership

• Manage and prioritize the product backlog to maximize business value and support strategic objectives.
• Participate in Agile ceremonies, including planning, backlog refinement, sprint reviews, and retrospectives.
• Make informed prioritization decisions based on business value, regulatory requirements, technical dependencies, and stakeholder needs.
• Support delivery teams by providing timely decisions and guidance throughout the development process.

Data-Driven Decision Making

• Define success metrics and evaluate product performance using quantitative and qualitative feedback.
• Leverage data, user insights, and stakeholder feedback to inform product enhancements and prioritization decisions.
• Monitor adoption, usability, and operational effectiveness of delivered capabilities.
• Identify opportunities for continuous improvement across products and processes.

Industry and Business Knowledge

• Maintain an understanding of Commercial Banking operations, digital platform capabilities, and emerging technology trends.
• Stay informed on regulatory, operational, and market considerations that influence digital product strategy.
• Contribute thought leadership and best practices related to platform modernization, digital experiences, and product management.

Position Specific Skills

• Product strategy and roadmap development
• Product ownership and backlog management
• Requirements gathering and user story creation
• Agile and Scrum methodologies
• Stakeholder management and cross-functional leadership
• Business process analysis and workflow design
• Experience design and customer journey mapping
• Platform and ecosystem thinking
• Data analysis and performance measurement
• Commercial Banking domain knowledge

Qualifications

Bachelor's Degree and 4 years' experience OR High School Diploma/GED and 8 years' experience in Product Management, Product Ownership, Digital Product Delivery, Agile methodologies, or related technology and business disciplines.

Preferred Area of Study

Business, Information Systems, Computer Science, Finance, User Experience Design, or related field.

Preferred Area of Experience

• Commercial Banking or Financial Services experience
• Product Ownership or Product Management experience supporting enterprise platforms
• Experience working across multiple product domains and stakeholder groups
• Experience translating business requirements into Agile delivery artifacts
• Experience partnering with software engineering teams in Agile environments

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. 

If hired in North Carolina, the base pay for this position is generally between $105,000 and $160,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

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