Learning & Development Specialist

At WellNow Urgent Care, we are dedicated to delivering quality healthcare to our Urgent Care patients and Occupational Health clients. Join us in providing exceptional healthcare services and making a difference in our communities. WellNow has over 150 locations across New York, Illinois, Indiana, Michigan, Pennsylvania, and we are continuing to grow! Regardless of how quickly WellNow grows, the company is committed to keeping its promise of offering exceptional healthcare in a convenient, caring atmosphere.

WellNow is part of TAG – The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and supports over 20,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Essential Job Functions:

Time is divided across instructional design, facilitation, and administrative work, with the exact balance shifting day to day and week to week depending on project bandwidth and business needs.

• Design and build instructionally sound, engaging, impactful, learning experiences that reflect adult learning principles, are role-specific, and aligned with organizational goals, utilizing tools such as Articulate / RISE 360, Storyline, and Powerpoint.
• Support the full design process, from needs analysis through design, development, delivery, and evaluation, with guidance from the L&D Manager based on project size and scope.
• Contribute to needs analysis by researching related materials, assessing current training and data, and recommending new or updated training.
• Develop and/or improve content using a variety of modalities, including video, simulation, in-person learning, live virtual learning, and web-based eLearning.
• Organize and sequence materials into courses and curriculum plans in the LMS.
• Collaborate with field leaders, SMEs, and L&D team members to clarify the intent of the learning and improve the learner experience.
• Maintain the accuracy and consistency of training materials by seeking prior approval for changes or new content from SME, ELT, and Legal.
• Facilitate virtual instructor-led (VILT) sessions for team members across all markets, including specialized topics such as DOT BAT, DOT DS, DOT guidelines, EPS, POC testing, QA protocols, and other management-requested topics.
• Deliver engaging, impactful training that reflects adult learning principles.
• Evaluate learner performance by monitoring behaviors and identifying issues such as skill gaps, attendance challenges, attitude concerns, or training difficulties, and communicate findings to the L&D Team, Multi-Site Managers, and Human Resources.
• Assist with project management tasks, including building project plans and updating detailed project sheets.
• Track training records, report on program progress, and coordinate logistics for VILT and other sessions.
• Support administrative tasks, including organizing the asset library, maintaining standards documentation, and developing templates.
• Support department goals and priorities.
• Represent and maintain awareness of the brand across the organization.

Minimum Qualifications:

• 1-2 Years experience in instructional design, learning and development (L&D), and training facilitation with proven ability to design, build, and deliver engaging, impactful educational content
• Working knowledge of adult learning theory and principles
• Proficiency in authoring and design, project and work management tools such as Articulate Storyline/Rise 360, Camtasia, Vyond, Captivate, Canva, Smartsheet and Monday.com
• Proficient in Microsoft Office Suite – i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and SharePoint.
• LMS experience preferred.
• Ability to organize, prioritize, and manage multiple tasks effectively and deliver work on time.
• Excellent verbal and written communication and interpersonal skills, with the ability to engage effectively with diverse groups.
• Detail-oriented and highly organized, ensuring accuracy in content and logistics.
• Strong problem-solving, decision-making, and critical thinking skills.
• Ability to work independently and collaboratively within a team environment, and to remain flexible and effective in a fast-paced, changing environment.
• One needs to live in one of the following states to be considered: NY, PA, IL, Indiana, and Michigan

Salary starting at $75,000 + DOE

WellNow, is part of TAG-The Aspen Group's family of healthcare brands.

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