Standard Aero

Aviation MRO for engines and airframes

Service Coordinator - Mobile Service Team, CF34/CFM56/LEAP

Customer ExperienceConfirmed live in the last 24 hours

Full-timeDallas, TX, USAIn-person

About the Job

Requirements

Communicate effectively with internal and external customers using written, verbal, non-verbal, and active listening skills, applying relevant knowledge, skills, and judgment to achieve organizational goals.
Demonstrate planning, organizational, analytical, decision-making, and problem-solving skills, including situational awareness.
Have interpersonal and teamwork skills, including experience with negotiation, conflict resolution, and customer service.
Demonstrate commitment to professional practice and continuous professional improvement.
Have working knowledge of PCs in the current company operating system environment, including Microsoft Office productivity software, and ability to adapt to hardware and software changes.
Have knowledge of products, engines, propellers, or accessories in the respective business unit and technical skills appropriate to the role.
Have strong project management skills.
Have working knowledge of production management computer systems.
Have working knowledge of company instructions, processes, administrative policies and procedures, and export compliance regulations.
Have team leadership skills and ability to lead teams in a matrix environment without direct reporting responsibility.
Work competently in a culturally diverse environment with sensitivity to other cultural norms and practices.
Have experience building strong working relationships with customers.
Be self-motivated and able to motivate others.
Be flexible to work evenings, weekends, and holidays when needed.
Be authorized to work in the United States.
Have a high school diploma or GED.

Responsibilities

Act as a liaison between operations, engineering, materials, sales, and customers for product transactions supporting transactional, contractual, PBTH, field service, and other customer types.
Understand and implement solutions that maximize customer experience and meet business-unit financial requirements.
Advocate for external and internal clients and demonstrate accountability to customers and the company.
Provide solutions to complex issues and influence others to maintain customer satisfaction while maximizing company standards and profit margins.
Provide team leadership and mentor, coach, and empower others to meet transaction timelines.
Provide informal leadership within the business unit, using integrated thinking to solve problems and implement continuous improvement practices.
Identify potential issues proactively and adapt to changing circumstances.
Build relationships with internal and external clients.
Update and complete Measures of Performance (MOPS).
Confirm, document, and communicate customer requirements and expectations to appropriate team members.
Act as a backup to the Mobile Service Team Manager.
Initiate responses to customer service requests involving workscope or order changes, maintain order information files, communicate changes to appropriate personnel, and liaise with service engineers, operations, logistics, quality, and materials.
Review and coordinate contract and transaction work for the business unit, ensuring both parties adhere to contract or agreement terms.
Support event planning and scheduling based on volume, inventory requirements, technician availability, and material availability.
Support day-to-day operations, assign manpower, coordinate mobile service team activities, authorize overtime when backing up the manager, and control costs.
Explain pricing, price increases, estimate changes, and invoice changes to customers; address customer expectations by summarizing cost-benefit and qualifying repair development costs.
Prepare, generate, and distribute reports, order acknowledgments, estimates, and invoices; compare estimates and invoices and address potential cost overruns.
Maintain data in the Customer Relationship Management or Salesforce.com (SFDC) database.
Manage documents according to company, customer, and regulatory standards and processes; enter required information into appropriate internal and external systems and maintain electronic files.
Perform administrative activities needed to manage the mobile service team effectively, including employee safety, organizational goals and objectives, and planning, organizing, integrating, and measuring team work.
Represent the corporation positively to clients and the community and host or coordinate customer visits as needed.
Cultivate customer loyalty through commitment to customer satisfaction.
Support preparation of proposals, quotes, and presentations and propose sales strategies.
Manage personal workload and time, set priorities, and adjust to changing workplace demands, requesting assistance when needed.
Receive, evaluate, and respond to customer, internal organization, or sales-force inquiries about order-related or service issues; facilitate or recommend solutions to customer complaints.
Evaluate logistics and coordinate field service work and rental requirements.
Plan to meet forecast demand, communicate anticipated future demand internally, compare service agreement inventory to customer needs, and evaluate, organize, report, and optimize customer consignment inventory.
Observe and report issues or concerns in support of company-wide quality, environmental, and Safety Management System policies.
Evaluate and recommend methods and procedures that support continuous improvement in the assigned area.
Carry out additional assigned projects.

Desired Qualifications

CF34, CFM56, LEAP, or other related aircraft engine experience or knowledge is strongly preferred.

Service Coordinator, Mobile Service Team (CF34/CFM56/LEAP)

Build an Aviation Career You’re Proud Of

Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.

As a Service Coordinator, Mobile Service Team, you'll have the responsibility to act as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc). Understands and implements solutions to maximize the customer experience and the financial requirements of the business unit.

What you'll do:

Leadership

Acts as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence to both the external customer and the company.
Provides innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized.
Provides team leadership and mentors, coaches, and empowers others to ensure transaction timelines are met or exceeded.
Provides informal leadership within the business unit, demonstrating integrated thinking when solving problems and implementing continuous improvement practices.
Adapts to change, demonstrating proactive thinking, assertiveness and initiative to identify potential issues/problems before they arise.
Builds relationships with both external and internal clients.
Updates and completes Measures of Performance (MOPS).
Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members.
Acts as a back-up to the Mobile Service Team Manager
Initiates the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison with service engineers, operations, logistics, quality and materials.
Reviews and coordinates all contract/transaction work for the business unit, ensuring both parties adhere to the terms of the contract/agreement.
Support the event planning and scheduling process according to volume, inventory requirements, technician availability and material availability.
Supports the day-to-day operations, assigns manpower, coordinates mobile service team activities, authorizes overtime when backing up manager and controls costs.
Explains pricing, price increases, estimate and invoice changes to customers. Supports customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.
Prepares, generates and distributes reports, order acknowledgments, estimates and invoices as required. Compares estimates and invoices, identifies and addresses potential cost overruns as they occur.
Maintains data in the Customer Relationship Management (CRM) or SalesForce.com (SFDC) database.
Manages documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). Performs assigned system maintenance to various electronic files
Performs administrative activities necessary for the effective management of the mobile service team, including employee safety, organization goals and objectives and planning, organizing, integrating and measuring the work performed within the mobile service team.

Service Related

Projects a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
Cultivates customer loyalty through a commitment to customer satisfaction.
Supports preparation of proposals, quotes and presentations and proposes sales strategies.
Manages personal workload and time, setting and manage priorities and time on task, asking for assistance when required, while adapting to change and adjusting to changing demands of the workplace.
Receives, evaluates and answers customer, internal organization or sales force inquiries regarding a variety of order-related or service issues. Facilitates or recommends solutions for the settlement of customer complaints.
Evaluates logistics, coordinating field service work and rental requirements.
Plans to meet forecast demands while communicating anticipated future demands internally; Compares SA inventory to meet customer needs and evaluates, organizes, reports and optimizes customer consignment inventory.

General

Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
Evaluates and makes recommendations regarding methods and procedures to support the continuous improvement concept within the assigned area.
Carries out additional projects as assigned.

Position Requirements

Communicates effectively with customers (both internal and external), demonstrating a strong use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.
Strong planning, organizational, analytical, decision making and problem-solving skills while demonstrating situational awareness.
Strong interpersonal and teamwork skills that include demonstrated experience with negotiation, conflict resolution and customer service.
A commitment to professional practice and continuous professional improvement.
Working knowledge of PC’s in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology (both hardware and software).
Knowledge of products/engines/propellers/accessories in the respective business unit and technical skills appropriate to role.
Strong project management skills.
Working knowledge of production management computer systems.
Working knowledge of company instructions, company processes, administrative policies and procedures and export compliance regulations.
Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility).
Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
Experience building strong working relations with customers.
Self-motivated with the ability to motivate others.
CF34/CFM56, LEAP or other related aircraft engine experience or knowledge is strongly preferred.
Must be flexible to work evenings, weekends and holidays when needed.
Must be authorized to work in the US.
Must have high school diploma or GED.

Benefits that make life better:

Comprehensive Healthcare
401(k) with 100% company match; up to 5% vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities

About the Company

Standard Aero

Aviation MRO for engines and airframes

StandardAero provides maintenance, repair, and overhaul (MRO) services for aircraft and rotorcraft engines, auxiliary power units, components, and airframes. It operates under OEM-authorized and FAA-approved procedures across a global network of 50+ facilities, performing repairs, overhauls, upgrades, major alterations, avionics work, and customized interior and exterior finishes, supported by engineering services. The company differentiates itself through its long history dating back to 1911, its extensive global footprint, and its breadth of offerings across engines, airframes, avionics, and engineering all under OEM programs. Its goal is to minimize downtime, extend asset life, and maintain high aircraft readiness for commercial, business, military, and industrial power customers.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Scottsdale, AZ
Founded: 1911

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