Program Delivery Manager

Location: Hybrid (3 days in office per week) in Allen, TX only

About the Role:

Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.

We are looking for a dynamic Program Delivery Manager that will play a pivotal part in planning, resourcing, and the seamless execution of key projects and initiatives across multiple teams.  A critical focus of this role will be ensuring actions and decisions are ROI-centric throughout the project lifecycle.    

A successful candidate will understand the software development process and possess a strong understanding of program management best practices with experience driving the success of our initiatives that require cross-functional collaboration with product management, engineering, sales, marketing, and operations teams.  This position is ideal for someone who excels in a fast-paced environment and has a strong track record of delivering complex initiatives that drive enterprise value.  This role will specifically step into the leadership delivery position for our most complex initiatives.  

Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn ‘Best Places to Work’ in both Seattle and Dallas for 2024.

Benefits and Compensation:

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee

• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents

• 401K match

• Hybrid work model - 3 days in the office / 2 days remote each week

• 12 paid Company Holidays

• 2 paid Volunteer Time Off days

• 15 days PTO, to start, increases with tenure and seniority.

• Paid parental and adoption leave

• Compensation Range: $117,500 - $135,750, depending on location.

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You’ll Do:

• Lead projects from requirements definition through launch; identifying schedules, scopes, budget estimations, implementation plans and risk mitigation.  
• Engage, influence and align stakeholders across multiple levels of the organization to drive proper prioritization, documentation and analysis to reach the desired business outcomes.  
• Coordinate internal and external resources to ensure projects adhere to scope, schedule, and budget
• Ensure scope, requirements and business objectives are clearly defined and accessible to all team members and stakeholders.
• Lead cross-functional teams in crafting detailed project plans.
• Proactively identify project risks and dependencies, creating effective strategies to mitigate them. 
• Enable team members to complete their tasks by serving as an escalation point.
• Act as the primary communication hub for all project stakeholders, keeping them informed about progress, potential risks, and resolutions for key initiatives.  
• Manage stakeholder expectations throughout the duration of the project, identify and mitigate any areas of risk throughout delivery.  
• Drive initiatives to refine delivery processes, enhancing efficiency and team performance.
• Provide executive-level weekly and monthly reports on key initiative progress.

What You’ll Bring:

• Project management and enterprise program management experience with a strong focus on data-driven decisions which maximize ROI.
• Ability to execute successful projects requiring interaction and influence at multiple organizational levels.
• Ability to understand and analyze data sets to discern trends and recommended actions.
• Ability to work closely with engineering teams to understand technical challenges and ensure the successful delivery of software products.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to stakeholders at all levels. 
• Experience in preparing and delivering executive-level presentations.
• Problem solver that possesses excellent judgment skills.
• Self-motivated with the ability to work independently.
• Outstanding organizational skills
• Strong understanding of program management methodologies, including Agile.
• Extensive experience using Jira and Confluence
• Ability to work with teams across different time zones across the US 
• Ability to distill complex topics and issues 
• Ability to manage multiple complex projects
• Preference for an individual with experience working in a Private Equity owned environment, preferred.

Required Experience: 

• Bachelor’s degree 
• 7+ years of experience in program management, with a focus on software development projects
• Experience working in the technology field
• PMP, PgMP, or similar certification in program management, preferred
• Familiarity with project management tools such as Atlassian Suite of Tools

Work Environment & Physical Demands

This job operates in a professional office environment. This role consistently operates standard office equipment

such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds and bending or standing as necessary. This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. 

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!