Tech Support Specialist

As a Tech Support Specialist here at Honeywell, you will be the inbound customer service representative providing technical support and scheduling assistance for Supra electronic lockboxes and access keys.  You will play a critical role in resolving customer issues, enhancing user satisfaction, and supporting the continuous improvement of our technology solutions.

You will report directly to our  Tech Support Supervisor and you’ll work out of our Salem, OR location on an Hybrid work schedule.

In this role, you will impact the efficiency and reliability of Honeywell’s technology infrastructure by delivering timely and effective technical support, which will directly contribute to customer satisfaction and operational excellence.

YOU MUST HAVE

• Minimum of one year of Technical Support/Call Center/Help Desk experience. 
• Excellent listening skills and ability to assess and respond to customers’ needs. 
• Must be able to effectively communicate with customers via telephone. 
• Detail-oriented with the ability to keep accurate records of communication with customers. 
• Ability to rapidly learn and assimilate new technologies. 
• Must be able to work weekends and evenings. 
• Reliable, punctual, and committed to excellent attendance.
• Must be willing to work on-site in Salem OR, in an office call center environment.
• High School diploma or equivalent 

WE VALUE

• Associate Degree or higher degree in Information Technology, Computer Science, or a related field.
• Experience providing expert-level customer support in a technical environment.
• Ability to manage multiple priorities and adapt to changing circumstances in a fast-paced setting.
• Knowledge of industry-specific regulations and compliance standards.
• Strong collaboration skills and the ability to work effectively with cross-functional teams.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.  job Posting Date: April 2, 2026.

KEY RESPONSIBILITIES

• Communicate effectively with customers to comprehend their needs and provide appropriate solutions
• Document and track customer inquiries and resolutions in our system
• Work with cross-functional teams to escalate and resolve complex technical issues
• Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers 
• Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department. 
• Meet call handling, volume and productivity goals in an inbound call center environment. 
• Performs other duties as required or assigned. Support of additional skillsets, projects and opportunities may be available. 
• Attendance and punctuality are essential functions of the position. This position is located on-site in an office call center environment.