Sales Support Agent

Overview

The sales support care agent combines a strong customer orientation with basic automotive knowledge, coordinating support between club members and the physical tire center. Responsible for assisting members in the selection and purchase of tires, recommending and guiding members through the purchase process, set appointment and document interaction.

Responsibilities

Main Responsibilities

• Information and professional guidance: Handle members’ inquiries about purchasing tires, listens to their need and ask the right questions to guide them through their best options and find the best deals.
• Product Advising: Guide members in selecting the correct tire size and type based on their vehicle manufacturer's technical specifications, highlighting the qualities of choosing our client and its brands.
• Ownership and Documentation: Follow the guidelines, use the resources available, keep a level of curiosity and continuous learning for better product and service understanding.
• Problem Resolution: Escalate billing or warranty issues and professionally de-escalate complaints, following company service standards.

Qualifications

Required Skills

Hard Skills

• Proficiency using basic computer tools and navigating between applications.
• Sufficiently fluent in conversational English and Spanish reading and writing.
• Good reading comprehension skills.

Soft Skills

• Persuasion and negotiating
• Closing Sales
• Communication Skills: Ability to explain complex automotive concepts clearly and simply to non-technical users.
• Attention to Detail: Accurately verify part numbers, tire sizes, and vehicle documentation to prevent scheduling errors or incorrect sales.
• Multitasking and Adaptability: Ability to switch quickly between phone calls, corporate emails, and real-time data entry.

Required:

• Minimum Age: Over 18 years old.
• Education: A high school diploma or equivalent is typically preferred.
• Experience: Prior minimum 6-month experience in customer service or sales outside or inside call centers. Previous familiarity with the automotive industry or tire sales is valued, though not required.