Full-Time

Procurement Operations Manager

Confirmed live in the last 24 hours

Qualtrics

5,001-10,000 employees

Experience management software integrating AI

Data & Analytics

Senior, Expert

Provo, UT, USA

Required Skills

Coupa

Requirements

9+ years of experience in Procurement and/or operational roles
Leadership experience in operational Procurement (e.g. Req-to-Pay, Accounts Payable, etc.)
Proven ability to coach and develop a team
Proven ability to meet or exceed operational KPIs
Complex project management, ideally related to S2P implementation or enhancements
Experience with process mapping, optimization, and implementation
Strong background in Procurement technologies that support the Source-to-Pay process
Proficiency in all modules of Coupa
Previous experience in a technology or software company
Bachelor’s degree required / MBA, JD, or advanced degree in a procurement related field preferred

Responsibilities

Act as the functional owner for all downstream Procurement capabilities, including requisition-to-pay and expense processing and auditing
Refine operating model for operational Procurement to ensure effective execution of requisition-to-pay and expense processes and seamless collaboration between Qualtrics Procurement organization and the Shared Services team
Identify opportunities for improvement across the Procurement operating model, with an emphasis on segmentation of operational activities from Sourcing teams and transition to Shared Services support model
Represent Procurement’s interest in discussions or decisions regarding Shared Services’ team objectives, ways of working, and staffing
Provide support to the Shared Services team in a “dotted line” capacity
Partner with peers in Procurement as well as Shared Services leadership to define and implement relevant organizational KPIs
Serve as the accountable party to Qualtrics Procurement and business stakeholders for delivery of operational activities in line with agreed KPIs and targets
Act as a point of escalation for Procurement and Qualtrics business stakeholders for issues related to Shared Services delivery or operational processes
Provide functional oversight and support to Category Support resources, with a focus on differentiating scope from Category Leads and ensuring strong connectivity with Sourcing team
Manage M&A activities for Procurement including gathering supplier data and contracts, identifying dispositions, and supporting the Category Management team in contract consolidations

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Procurement Operations Manager

Why We Have This Role

On the Qualtrics Procurement team, we have a goal to enable Qualtrics’ mission and vision by providing the right third party solutions at the right time. We have embarked on an extensive transformation of our Procurement operating model with a focus on implementing industry best practices and optimizing supplier spend.

As the Procurement Operations Manager you will be identifying and driving improvement opportunities across the Qualtrics Procurement function’s operational Source-to-Pay capabilities, in close collaboration with the Category Management Team Manager, the Procurement Data & Infrastructure Lead and the Qualtrics Shared Services P2P team leader. The role will partner with Shared Services leadership to monitor team performance against agreed KPIs and to develop processes to increase team efficiencies. You will be the main point of contact for any issues or escalations within Procurement related to Shared Services delivery and will ensure Shared Services’ operating procedures are updated to reflect any changes to Procurement policies and / or objectives. You will also be responsible for onboarding Category Support resources (providing support for tactical sourcing and relevant category analytics) and establishing an effective operating model with the Qualtrics Category Leads.

How You’ll Find Success

Maximizing efficiency and effectiveness of operational Procurement processes for Qualtrics
Identifying and meeting local and regional requirements while implementing global standards
Demonstrating in-depth knowledge of operational best practices through consistent application within the Shared Services and Procurement teams
Listening to and appropriately addressing stakeholder feedback regarding user experience and overall program operations
Strengthening relationship with Shared Services team and operating as “one Qualtrics”
Operating as a team player across executive levels who effectively collaborates with business units and functional partners (i.e., IT, finance, HR, legal)
Establishing a positive team environment, where people are inspired, encouraged, and motivated
Providing clear direction to teams regarding objectives, KPIS, etc., and holding all involved parties accountable for delivery in accordance with agreed standards

How You’ll Grow

Lead with Influence: Develop your leadership skills, inspiring and motivating your team to achieve exceptional results.
Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.
Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics’ overall success.
Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.

Things You’ll Do

Act as the functional owner for all downstream Procurement capabilities, including requisition-to-pay and expense processing and auditing
Refine operating model for operational Procurement to ensure effective execution of requisition-to-pay and expense processes and seamless collaboration between Qualtrics Procurement organization and the Shared Services team
Identify opportunities for improvement across the Procurement operating model, with an emphasis on segmentation of operational activities from Sourcing teams and transition to Shared Services support model
Represent Procurement’s interest in discussions or decisions regarding Shared Services’ team objectives, ways of working, and staffing
Provide support to the Shared Services team in a “dotted line” capacity
Partner with peers in Procurement as well as Shared Services leadership to define and implement relevant organizational KPIs
Serve as the accountable party to Qualtrics Procurement and business stakeholders for delivery of operational activities in line with agreed KPIs and targets
Act as a point of escalation for Procurement and Qualtrics business stakeholders for issues related to Shared Services delivery or operational processes
Provide functional oversight and support to Category Support resources, with a focus on differentiating scope from Category Leads and ensuring strong connectivity with Sourcing team
Manage M&A activities for Procurement including gathering supplier data and contracts, identifying dispositions, and supporting the Category Management team in contract consolidations.

What We’re Looking For On Your Resume

9+ years of experience in Procurement and/or operational roles
Leadership experience in operational Procurement (e.g. Req-to-Pay, Accounts Payable, etc.)
Proven ability to coach and develop a team
Proven ability to meet or exceed operational KPIs
Complex project management, ideally related to S2P implementation or enhancements
Experience with process mapping, optimization, and implementation
Strong background in Procurement technologies that support the Source-to-Pay process
Proficiency in all modules of Coupa
Previous experience in a technology or software company
Bachelor’s degree required / MBA, JD, or advanced degree in a procurement related field preferred

What You Should Know About This Team

CFO & Finance leadership team are highly invested in making finance build a strong team culture
Abundant learning opportunities - the leadership team prioritizes continual learning

Our Team’s Favorite Perks and Benefits

Generous 401(k) Match
Amazing Q-Group Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy
$1800 Experience bonus to be used for an “Experience” of your choosing
Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You’ll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Qualtrics

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Qualtrics XM offers experience management software with three suites designed to enhance customer frontlines, team performance, and product development, all integrated into a single platform. The software leverages AI to improve customer experiences across touchpoints, engage teams, and facilitate product design for market growth.

Company Stage

Series C

Total Funding

$595.2M

Headquarters

Seattle, Washington

Founded

2002

Growth & Insights

Headcount

6 month growth

↓ -6%

1 year growth

↓ -6%

2 year growth

↑ 0%

Benefits

Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.

Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.

High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.