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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Financial Counselor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeCharleston, SC, USA

About the Job

Requirements

  • A high school diploma or GED is required.
  • CRCR certification is required within nine months of hire; the company pays for it.
  • The role requires 1–3 years of customer service experience.
  • The candidate must be inquisitive and open to using AI and innovation to improve processes and patient and client experiences.

Responsibilities

  • Obtain patient insurance and financial information, determine estimates, collect estimated patient liabilities and outstanding balances after financial assistance, and meet assigned daily point-of-service collection goals.
  • Notify bedded patients discharged within the previous seven days who did not pay estimated liabilities, and document attempts in account notations.
  • Perform assigned daily cashiering responsibilities, including cash reconciliation and deposit functions.
  • Handle flat-rate contracts, bundled services, and applicable self-pay options.
  • Communicate with key stakeholders about case statuses and escalations.
  • Collaborate with Case Management or Utilization Management on regulatory form completion, including Hospital Inpatient Notices of Non-Coverage and Lifetime Reserve Day declinations.
  • Run, monitor, and work the missed collection opportunities report for process improvement and follow-up, documenting at least three daily attempts to visit or contact listed inpatients.
  • Maintain applicable client- or Ensemble-specific work queues, including unbilled edits.
  • Complete assigned follow-up reports, including accounts requiring next-day verification and denial root cause analysis.
  • Communicate with patients unable to make payments while in-house.
  • Ensure all required registration-related consents and forms are completed at or after admission.
  • Develop and submit CFO escalations for uncollected estimated liabilities in compliance with financial clearance policies.
  • Assist eligibility specialists in verifying insurance information, including Medicaid and charity processing, secondary-coverage payor searches, coverage queries for self-pay patients, and coordination-of-benefits education.
  • Work assigned daily queues to complete, update, and clear unbilled accounts.

Desired Qualifications

  • Basic understanding of Medicare and Medicaid benefits.
  • Basic understanding of Labor & Delivery benefits.
  • Basic understanding of explaining explanations of benefits (EOBs).
  • Basic understanding of grants and research.
  • Basic understanding of Black Lung qualification.
  • Basic understanding of COBRA benefits.
  • Basic understanding of Healthcare Sharing Ministry coverages.
  • Basic understanding of billing and back-end processes.
  • Basic understanding of the Defense Enrollment Eligibility Reporting Systems (DEERS) process.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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