Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

 Required Qualifications:

• Strong analytical, critical-thinking, and problem-solving skills
• Strong attention to detail and accuracy
• Ability to independently research and resolve complex operational issues
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Ability to work independently and collaboratively across teams
• Proficiency with Microsoft Excel and ability to navigate multiple systems
• Demonstrated sound judgment and ability to recognize and escalate risk
• Ability to adapt to changing priorities and business needs

Desired Qualifications:

• Experience in financial-services or operations environments
• Advanced Microsoft Excel and/or Power BI experience
• Experience with data analysis, reporting, metrics, and trend identification
• Experience with root-cause analysis and process improvement
• Experience developing procedures, process maps, or business requirements
• Familiarity with risk management, controls, and compliance
• Experience communicating findings and recommendations to leadership

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking
• Education: High School diploma/GED/Secondary School or equivalent.
  
  

Shift:

1st shift (United States of America)

Hours Per Week: 

40