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Walgreens

Retail pharmacy chain with health services

Emerging Store Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-time$47k - $72k

About the Job

Requirements

  • A bachelor's degree in any major with a solid academic record, satisfactory completion of the Walgreens Community Internship Program, or a high school diploma or GED plus two years of supervisory experience is required as an alternative qualification.
  • Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen are required.
  • Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021, is required.
  • Fluency in reading, writing, and speaking English is required except in Puerto Rico.
  • Willingness to work a flexible schedule including extended days, evenings, and weekends is required.
  • Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to a different store location, is required.
  • Ability to transfer to other Walgreens retail assets within the same hiring area is required.
  • A valid pharmacy technician license must be obtained and maintained where required by state law.

Responsibilities

  • Supervise customer service associates and designated hitters; manage the store front end; and make recommendations on the overall operation of the Pharmacy and Retail Store.
  • Support the Store Manager in operating the store to achieve company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for all store activities in the Store Manager’s absence.
  • Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
  • Lead and manage store team members, including recruiting, hiring, performance management, and discipline of direct reports, to ensure teams are engaged and meet company deliverables.
  • Engage customers and patients by greeting them and offering assistance with products and services; resolve customer complaints promptly and answer questions to support a positive customer experience; model and share customer service best practices.
  • Monitor customer service; coach, train, and develop improvement plans for the front end and pharmacy; empower team members to resolve customer issues; and seek solutions that exceed customer expectations and build loyalty.
  • Be accountable for improving overall customer service metrics.
  • Supervise store operations and team members, including assigning daily activities, delegating tasks, opening, closing, and changing shifts, approving time records and time off, and managing scheduling conflicts to ensure appropriate coverage.
  • Collaborate with external partners to support the future of the store, identify ways to support partnerships and services, and serve as a resource to the Pharmacy Operations Manager in seeking community outreach opportunities.
  • Support the Store Manager in using data, analysis, and team member input to make fact-based decisions, follow up, and monitor impact.
  • Supervise store cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
  • Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, create corrective action plans, and train and coach team members on inventory procedures.
  • Ensure operational feedback from the Store Manager and District Manager is executed through delegation and supervision of team members.
  • Ensure the store interior and exterior are clean and presentable, manage repairs and maintenance, and respond to emergencies.
  • Ensure team members have working knowledge of computer and technology systems and software.
  • Provide for team members’ safety and well-being and effectively use the Security Operations Center.
  • Comply with company policies and procedures and manage assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
  • Complete special assignments and other tasks as assigned.
  • Independently analyze financial and performance data and create action plans to support business deliverables.
  • Use operating statements, key performance indicators, and other relevant tools to engage the team and drive solutions and actions for store improvement; collaborate with the Store Manager to identify sales opportunities and insights and support store growth and performance through new initiatives directed by the Support Center.
  • Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
  • Lead and train team members; provide training, mentoring, coaching, and support for career development; handle team member discipline and coaching meetings; and recommend performance management actions, including discipline and termination when appropriate.
  • Manage team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback, and recognizing contributions to improve individual and team effectiveness.
  • Acquire and retain talent, build staffing pipelines, ensure a diverse pipeline of future leaders, anticipate short- and long-term staffing needs, develop talent plans, manage the candidate pool, participate in interviews, and make hiring decisions.
  • Ensure required selection, recruitment, record-retention, and training procedures are followed in accordance with company policy and local, state, and federal laws.
  • Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
  • Complete the Store Manager learning and development program, required learning and development courses, certifications, and training assigned by the Store Manager, District Manager, and company leaders.
  • Monitor personal performance, seek continuous feedback from leaders and team members, commit to self-development, and maintain an Individual Development Plan.
  • Communicate regularly with team members through one-on-one discussions and group meetings, respond to team member questions or concerns, and assist the Store Manager with planning and communicating company and store strategy.

Desired Qualifications

  • A bachelor's degree is preferred.
  • For internal candidates, management experience—including supervising others, managing and assigning work—and experience across both front end and pharmacy are preferred.
  • For external candidates, a business major and prior retail or food industry experience are preferred.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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