Sun King

Off-grid solar home systems provider

Paygo Phones Sales Manager

Business Development & PartnershipsUpdated on Nov 13

Full-timeLusaka, ZambiaNo salary listed

About the Job

Requirements

Hold a degree in a business-related field or have at least six years of field sales experience in the FMCG, microfinance, banking, or telecom industries.
Have a strong background in agent management and channel development, preferably focused on devices.
Have knowledge of urban, peri-urban, and rural markets.
Have basic digital literacy, including CRM and stock tools.
Be willing to travel extensively, five days per week in the field.
Be comfortable using Microsoft Excel and PowerPoint.

Responsibilities

Drive phone sales, collections, and channel operations nationwide for phones sold on a Pay-As-You-Go basis through Phone Selling Agents using traded activations, P2P, and door-to-door sales.
Recruit, train, and onboard new Phone Selling Agents with Area Trade Developers, and maintain the agent base against weekly, monthly, and yearly goals.
Develop agent categories and manage agents to scale.
Achieve monthly and yearly revenue goals for phone units sold, meet goals for specific phone models, and maintain agent productivity targets.
Achieve monthly phone Quality of Sale goals and improve agent adherence to sales and collections guidelines.
Execute phone replacement and warranty processes to improve repayments and customer satisfaction.
Ensure agents are properly branded and supplied with merchandise and collateral; hold regular agent meetings and visits to resolve issues and build relationships.
Ensure optimum stocking and inventory levels, while following established guidelines and processes.
Work with the marketing team to plan activation and awareness campaigns that build brand awareness and drive sales.
Engage agents in planning local daily activities suited to area operations and agent capabilities.
Plan periodic campaigns and awards to motivate agents and improve channel growth and retention.
Determine staffing based on projected business growth and expansion, communicate goals to direct reports, conduct periodic team reviews and strategy setting, and mentor and motivate the team to support performance and retention.

Desired Qualifications

Agent management and channel development experience focused on devices.

Location: Copperbelt

About the role:
The PayGo Phones Sales Manager, reporting to the PayGo Phones Business Manager - Zambia, will be driving phone sales, collections and entire channel operations in the country for phones sold on a Pay-As-You-Go basis (also called and recognized as the "EasyBuy" Business unit) . This is done through an extensive network of agents called “Phone Selling Agents” who sell through traded activations , P2P , door-to-door utilizing the EasyBuy technology and services that allow customers to purchase phones by paying for their devices in small instalments, thus ensuring they are highly affordable for urban , peri-urban or rural customers.

The PayGo Phones Sales Manager is in charge of driving phone sales, collections and growing the distribution network sustainably with the help of his team that typically consists of Area Trade Developers and Phone Selling Agents

1. Channel Acquisition and Development

Recruit, train and onboard new phone selling agents specialised in selling Sun King phones or any other available brands with the Area Trade Developers
Maintain a good base of phone selling agents as per set weekly, monthly and yearly goals
Help develop specific agents’ categories, managing them to scale.

2. Revenue and Productivity

Achieve set revenue goals on the number of units of phones sold by month and year
Meet the separate specific set phone model goals, driving unique sales strategies aimed at growing each phone segment or model
Maintain minimum agent productivity targets, ensuring that each agent meets their goals.

3. Portfolio Repayment Management

Achievement of set monthly phones Quality of Sale goals
Drive interventions that will improve agent adherence to set sales and collections guidelines that improve performance
Execute phone replacement and warranty process to improve overall repayments and customer satisfaction

3. Agent Branding and Engagement

Ensure that all phone selling agents are properly branded with all merchandise and collateral distributed timely and effectively.
Frequent agent meetings and visits to improve engagement, work on resolutions and build relationships
Ensure optimum stocking, achieving set inventory levels as well as adhering to set guidelines and processes.

4. Strategic Trade and Channel Activations

Working with the marketing team, plan for strategic activation and awareness campaigns to improve brand awareness and drive sales
Engage the phone selling agents in planning daily localised activities that are relevant to area operations, strengths and abilities
Plan for periodic campaigns and awards to motivate agents and improve channel growth and retention.

5. Team Management

Optimum staffing based on projected business growth and expansions
Proper and timely communication of goals to the direct reports, ensuring each one is aligned to expectation.
Periodic reviews and strategy setting with teams ensuring that the channel remains on track to deliver set goals
Mentoring the team and keeping them motivated for optimum performance and retention.

Hold a degree in a business-related field or have a minimum of six (6) years working in a field sales role in the FMCG, microfinance, banking or telecom industries.
A strong background in agent management and channel development with a bias towards devices.
Are a strong team player with great people skills to mentor teams to deliver on expectations.
Deep knowledge of both urban and peri-urban and rural markets.
Basic digital literacy (CRM, stock tools).
Strong communication and problem-solving abilities.
Willingness to travel extensively (5 days/week in the field).
Are comfortable working with MS Excel and PowerPoint.

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

Recently Posted Jobs

Explore more opportunities at Sun King

See more jobs