Multinational Client Coordinator

Multinational Client Coordinator

Join us as a Multinational Client Coordinator to grow your career at the forefront of multinational insurance.

Represent AIG as a central point of Multinational client & program management, coordinating communication, and project management across all internal and external stakeholders in respect to program design, implementation and ongoing client service for an assigned portfolio of Complex Multinational clients and to support new business (including external training).  Provide technical Multinational support and partner Product, Distribution and all other relevant stakeholders in the design, implementation and ongoing service of compliant, complex multinational programs that meet assigned client requirements and related service expectations.

Make your mark in Multinational

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, analytics, and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities, and deploying large fronting program limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant, and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

About the role

Role Summary

External broker and client facing role providing the day-to-day servicing and multinational technical support on an assigned portfolio of Multinational programs in support of the Multinational Client Executive and Product Underwriter.  This role supports all Multinational lines of business.

How you will create an impact

• Coordinate the day-to-day multinational servicing activities (producing and issuing) throughout the program lifecycle on an assigned portfolio of accounts.
• Provides local technical and administrative support to Issuing Office (IO) Multinational Specialist and coordinates service requirements for the local portion of the Controlled Master Program (CMP) while managing communication and relationships with the producing office, client/broker, and Shared Services teams
• Proactively manage pre-bind activities including:
  • Utilizing available AIG tools and technology, the completion of a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document.
  • Collection of any other specific regulatory information impacting the program including tariff and / or minimum rates, mandatory retentions or cessions and any other regulatory matters requiring engagement with the AIG network prior to binding.
  • Promote and drive the adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
  • Coordinate service requirements for local portion of Controlled Master Program (CMP)
  • Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office.
  • Ensuring adherence to AIG protocols and guidelines.
  • Completion of hand-off documentation to the Multinational Administrator / Multinational Operations for the release of network instructions, including reinsurance and captive structuring, ensuring 100% accuracy and in line with bound program terms.
• Proactively manage post-bind activities including:
  • Monitoring of program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting, the Multinational Client Executive, and the AIG network as applicable.
  • Engagement with AIG Reinsurance division to ensure cash-flow guarantees, PPWs etc. are monitored and contractual requirements and performance standards are met.
  • Track performance and escalate where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with AIG payment terms.
  • Provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Ongoing account servicing:
  • Address any ad hoc mid-term enquiries including endorsements, certificate requirements or any other administrative or servicing request ensuring engagement with appropriate authority holder for approvals where required.
  • Provide tracking and performance information to underwriting and Multinational Client Executive for inclusion in periodic client stewardship meetings in which you would participate.
• General:
  • Provide multinational subject matter expertise and support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.
  • Provide guidance and support to internal stakeholders on the operational process and information requirements for reinsurance placements on multinational programs.

Job Profile - Requirements and skills - What we’re looking for:

What you'll need to succeed:

• Fluent in English is a MUST
• Strong technical knowledge of complex multinational programs (producing & issuing policies), including reinsurance structures, with experience of the multinational environment and processes
• Commercial insurance experience, preferably client servicing (broker or company background)
• Strong administration skills and attention to detail
• Written & verbal communication and interpersonal skills
• Highly motivated and ability to work autonomously and on own initiative
• Time management skills, ability to handle multiple priorities, organize work and meet deadlines
• Ability to clearly articulate ideas
• Proven record of being a team player. Collaborative with the ability to build strong relationships with key internal and external stakeholders
• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
• Computer literacy required: IT packages, MS Outlook, Excel, Word

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

UW - UnderwritingAIG Europe S.A. (Spain branch)