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Kaizo Health

Chiropractic, physical therapy, rehabilitation care

Scheduling Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeFort Washington, MD, USA$16 - $20 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least 2–3 years of experience in a medical or healthcare setting is required.
  • Must understand and be familiar with appointment scheduling, insurance plans, explanations of benefits, billing, coding, and HIPAA guidelines.
  • Experience with Microsoft Office, including Excel, Word, and Outlook, is required.
  • Must demonstrate communication and interpersonal skills, phone etiquette, and the ability to multitask while working accurately and efficiently.

Responsibilities

  • Greet patients over the phone professionally.
  • Check voicemail regularly throughout the day.
  • Schedule appointments accurately and efficiently to optimize patient satisfaction, loyalty, and provider time.
  • Email patients appointment confirmations and attach necessary paperwork with minimal errors.
  • Monitor and update DemandForce appointment requests.
  • Track insurance submissions and alert the appropriate team member at each clinic about upcoming required submissions.
  • Assist with auditing, re-ordering charges, and closing out clinics on the following business day.
  • Enter demographics accurately from patient paperwork received from clinic staff.
  • Upload new-patient paperwork into patient charts.
  • Post charges and balance batches before submitting the information to the Patient Services Center.
  • Maintain patient accounts by accurately recording and updating personal and financial information.
  • Record and collect patient charges and monitor credit extended to patients.
  • Email daily statistics to clinic team members and managers as needed.
  • Market SSR services, locations, and retail products, and direct patients to the SSR website for more details when appropriate.
  • Complete the end-of-day spreadsheet accurately and email it to the appropriate distribution lists.

About the Company

Kaizo Health

Chiropractic, physical therapy, rehabilitation care

Kaizo Health provides comprehensive musculoskeletal care by combining chiropractic treatment, rehabilitation, and patient education. A team of doctors—including chiropractors, physical therapists, certified strength and conditioning specialists, chiropractic sports doctors, and other specialists with advanced degrees—works together to diagnose and treat a wide range of conditions. Care plans are coordinated with the patient’s primary care physician and, when needed, other healthcare specialists are identified, with hands-on care, rehab exercises, and education to reduce symptoms and restore function. They differentiate themselves by offering an integrated, multi-disciplinary team under one roof and by actively coordinating care with other providers, plus community wellness efforts; the overall goal is to eliminate symptoms, restore full function, and promote long-term health.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
United States
Founded
1994

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