Full-Time

Customer Success Manager

Updated on 5/17/2024

Contentsquare

Contentsquare

1,001-5,000 employees

AI-powered digital experience optimization platform

AI & Machine Learning
Data & Analytics

Senior

New York, NY, USA

Required Skills
Sales
Communications
Data Analysis
Requirements
  • 5-8 years experience as a customer success manager or similar customer-facing role
  • Highly organized with the ability to manage a large and varied book of business
  • Exceptional relationship management skills
  • Strong team player with the ability to collaborate effectively
  • Analytics mindset and ability to analyze digital customer experience metrics
  • Proficient understanding of web and mobile app architecture, design, and development
  • Ability to thrive in a fast-paced environment
  • Exceptional communication and negotiation skills
Responsibilities
  • Develop and maintain trusted advisor relationships with key customer stakeholders
  • Prepare and lead strategic meetings with actionable outcomes
  • Align partnership activities with key business objectives
  • Act as the main point of contact and advocate for customers internally
  • Collaborate cross-functionally with other departments within Contentsquare
  • Hold regular calls with customers to help them strategize product usage
  • Contribute to the customer's digital CX strategy and optimization roadmap
  • Collaborate with Sales teams to identify growth opportunities
  • Drive renewals to successful completion
  • Lead ongoing relationships with Executive Sponsors
  • Own the renewal process for 'low growth' accounts

Contentsquare offers a Digital Experience Platform (DXP) powered by AI to provide real-time insights into customer behaviors and feelings, enabling businesses to optimize their digital experiences and drive growth. The platform utilizes powerful artificial intelligence technologies to surface opportunities and issues, while prioritizing security, privacy, and accessibility to build customer trust.

Company Stage

Series F

Total Funding

$2.2B

Headquarters

Paris, France

Founded

2012

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-7%

2 year growth

7%

Benefits

Opportunities for personal growth and career development

Competitive salaries

Generous health and retirement benefits

Excellent family care

Paid time off and flexible policies

Fun and ambitious work environment