HR Service Delivery Support - Human Resources

Hiring Manager: Anna Magdalena Tochtermann
Recruiter: Kira Charytoniuk

HR Service Delivery Support

Location: Warsaw

Work mode: hybrid

Purpose Statement

HR Service Delivery Support, provides support to the EMEA region by providing comprehensive transactional and administrative support for various HR processes. This role is pivotal in ensuring the efficient execution of HR functions across the employee life cycle, including Talent Acquisition, Onboarding, Employee Data Management, Compensation, Benefits, Learning, and Recruitment. The team plays a critical role in identifying and implementing process improvements, utilizing advanced tools and technology to enhance HR Service Delivery. By aligning with Global/EMEA Centers of Excellence and other HR functions, the team contributes to embedding new processes and ensuring consistent, high-quality service delivery. The role also involves generating and analyzing operational reports, supporting continuous improvement initiatives, and ensuring compliance with Standard Operating Procedures (SOPs).

Key Responsibilities

• Intake activities & solve cases with communication handled both in written form (tickets, email) and verbally (phone calls, virtual meetings) 
• Perform specialized internal process administration
• Execute processes and procedures as required
• May generate operational reports and analyze data as required
• Execute processes and procedures related to one or more of the following HR functions in line with Standard Operating Procedure (SOP) throughout the employee life cycle e.g., TA, Onboarding, Employee Data, Compensation, Benefits, Learning and/or Recruitment
• Identify opportunities for improvement and ability to support improvement execution
• Utilize appropriate tools and technology to support processes
• Provide appropriate support as required when aligning with the relevant Global/EMEA Centre of Excellence (CoEs) to embed new processes
• Provide support to other HR functions (HR Technology, People Services, HR Business Partners, etc.) as directed
• Provide ad-hoc administrative support at an EMEA and local country level as required (specialist processes support, e.g., letters in certain languages, etc.).
• Execute activities using relevant case management application and apply escalation process as required
• Under the direction of the HRSD Team Lead / Supervisor / Director, execute work as per relevant processes and standards as required
• Identify and communicate any risk factors or issues preventing or impacting service delivery
• Participate as required in continuous improvement activities and initiatives
• Execute technology testing as required to support new or updated processes through testing activities

Qualifications:

• Technical degree in Human Resources, Business Administration or related field.
• At least 1+ years of experience preferably in Talent Acquisition, Total Rewards, Benefits administration, HR Shared Services.
• Language requirement: Fluency in English and Polish is required
• Experience with Workforce and case management systems, preferred experience with SuccessFactors and ServiceNow.
• Experience in MS Office Applications (Excel, Word, PowerPoint)
• Analytical & problem-solving skills.

We Offer:

• The opportunity to work for Boston Scientific Poland, certified as a Great Place to Work®, reflecting our commitment to an inclusive, collaborative, and high-performing workplace.
• Hybrid work model (3 days in the office) with flexible working hours.
• A truly international and innovative work environment.
• Professional development, mentoring, and career growth opportunities.
• Access to advanced tools and systems.
• An attractive benefits package, including:
• Private health care (Lux Med VIP)
• Multisport/Culture card
• Lunch card
• Life insurance
• Language courses
• Employee Assistance Program
• Employee Stock Purchase Plan (ESPP)
• Internal events and charity initiatives

Requisition ID: 637763