Senior Associate Advertiser Services

Overview

About Business Unit:

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.

Role Overview: As a Senior Associate, Advertiser Services, you will support advertisers by managing complex operational requests and ensuring efficient case resolution. You will play an important role in supporting advertiser program operations by troubleshooting platform issues, supporting operational processes, and collaborating with cross-functional teams globally.

This role requires strong problem-solving skills, operational knowledge of affiliate marketing programs, and the ability to handle complex advertiser requests requiring independent analysis and resolution. Success in this role requires strong attention to detail, clear communication skills, and the ability to manage workload effectively while adhering to defined service level agreements (SLAs).

Why Join Us?

• Enter a dynamic industry with opportunities for growth and development.
• Engage with a supportive team that values creativity and diverse perspectives.
• Access continuous learning experiences and professional development resources.
• Enjoy a hybrid working model that balances flexibility and collaboration.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Deliver exceptional support to advertisers by promptly addressing inquiries and resolving issues.
• Manage support cases related to transaction corrections, reporting adjustments, program deactivations, and other complex account requests using Salesforce and other internal operational tools.
• Manage a high volume of cases by prioritizing requests and meeting established service-level agreements (SLAs).
• Foster open, clear, and effective communication with clients and internal teams to understand requirements and support effective resolution.
• Demonstrate critical thinking and problem-solving abilities.
• Troubleshoot and guide clients through issues with the CJ interface and CJ products to support new enhancements and existing solutions.
• Identify outdated support documentation and notify the manager when updates are required.
• Guide clients in executing self-service processes and manage internal processes for complex or priority client requests.
• Build and maintain knowledge of affiliate marketing, CJ systems, and relevant operational processes.
• Leverage approved AI and automation tools to improve case analysis, documentation, knowledge sharing, and operational efficiency.
• Demonstrate professionalism, sound judgment, and attention to detail in all aspects of the role.

Qualifications

• Bachelor's degree with 2–4 years of experience in a client-facing, operational, or technical support role.
• Proficiency with Microsoft 365 applications, particularly Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify patterns, determine root causes, and troubleshoot technical issues.
• Ability to quickly learn new systems, processes, and emerging technologies and use them responsibly to improve productivity, quality, and client experience.
• Ability to work as a team player in a fast-paced environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively in a dynamic environment.
• A good understanding of affiliate marketing, the digital marketing ecosystem, and their nuances would be an added advantage.

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer. 
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.