Senior Commercial Learning Trainer

Job Description

Intuitive is seeking a dynamic and experienced Sales Trainer to support the training and development of our sales team for the da Vinci Surgical System. This role is critical in ensuring our sales force is equipped with the knowledge and skills to effectively communicate the value of our innovative robotic surgical and diagnostic technologies.

Key Responsibilities:
Technical Training

• Become a Subject Matter Expert of da Vinci® Surgical System and pre, intra and post procedure management
• Maintain “expert” level certification of da Vinci® Surgical Systems, da Vinci® Instruments and Accessories, and da Vinci® Advanced Technology
• Educate Intuitive Commercial employees to train and support their da Vinci® customers on:
  • da Vinci® Instruments and Accessories
  • da Vinci® Advanced Technology
  • da Vinci® Xi, da Vinci® SP Systems
• Educate Intuitive Commercial employees on da Vinci® technical value propositions
• Assess training participants technical competency

Clinical Training

• Become a Subject Matter Expert across key specialties: general surgery, colorectal surgery, gynecologic surgery, thoracic surgery, and urology
• Maintain “expert” level certification of da Vinci surgical procedure lectures
• Educate Intuitive Commercial employees on relevant clinical procedures as part of sales training programs and initiatives
• Educate Intuitive Commercial employees on da Vinci® clinical value propositions
• Assess training participants clinical competency

Sales Training

• Become a Subject Matter Expert on Intuitive Clinical Sales Process and Sales Execution
• Educate Intuitive Commercial employees on technical and clinical selling skills as part of sales training programs and initiatives
• Assess training participants sales competency
• Conduct routine field rides with field sales to diagnose common training needs

Training Execution

• Facilitate live and remote training during onboarding and other sales training programs.
• Ensure sales representatives receive both hands-on experience and immediate feedback to facilitate and validate learning transfer
• Manage comprehensive training programs for da Vinci Surgical Systems
• Collaborate with sales, marketing, and content creators to ensure training content is current and aligned with product updates and sales strategies
• Utilize various instructional methods and technologies to enhance learning effectiveness and engagement

Sales Team Enablement

• Provide ongoing coaching and support to the sales team to improve product knowledge and innovative selling techniques
• Conduct regular assessments and provide feedback to sales representatives to ensure continuous improvement and skill development

Program Management

• Manage the logistics and execution of training sessions, including scheduling, materials preparation, and evaluation
• Track and report on training program effectiveness and make data-driven recommendations for improvements

Cross-Functional Collaboration

• Work closely with Marketing, Sales, and Enablement teams to stay informed about product developments and market trends
• Serve as a liaison between the sales team and other departments to ensure seamless communication and collaboration
• Design, plan, and execute Annual Commercial Meeting breakouts Field Rides
• Routinely accompany sales representatives in the field to provide real-time coaching and support during customer interactions

Field Rides

• Routinely accompany sales representatives in the field to provide real-time coaching and support during customer interactions

Qualifications

Qualifications

• Chinese and English speaker
• Previous selling experience preferred
• Bachelor’s degree in business, education, life sciences, or related field.
• Minimum of 2+ years of experience in sales and/or sales training, preferably in the medical device industry
• In-depth knowledge of robotic surgical systems technologies is highly desirable
• Proven ability to develop and deliver effective training programs, with a focus on live facilitation
• Strong communication and presentation skills
• Ability to travel up to 30% to support field training, APAC CAST and attend company meetings

Skills and Competencies

• Growth Mindset
• Exceptional interpersonal skills with the ability to build rapport and influence across various levels of the organization
• Strong analytical skills with the capability to assess training needs and measure training effectiveness
• Self-motivated with excellent organizational skills and attention to detail

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.