ERP Business Analyst

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Responsibilities

Business Knowledge

• Develops basic industry related HVAC repair and replace industry; basic knowledge of co-operative.
• Develops basic business acumen with emphasis on wholesale and distribution concepts.
• Develops business knowledge overall Johnstone Supply business as a whole; business model.
• Develops business process knowledge in two or more targeted areas.

D365 F&O Project Delivery

• Lead discovery workshops and facilitate future-state process design.
• Conduct fit-gap analysis and recommend configuration vs. customization.
• Own epics, features, and stories in Azure DevOps; ensure acceptance criteria and traceability.
• Partner with architects on integrations (API/EDI), data entities, and security model impacts.
• Lead SIT and UAT planning, cross-team coordination, and defect management.
• Support cutover planning, mock runs, and go-live readiness.
• Develop SOPs, RACI charts, training materials, and business process documentation.

Primary Ongoing D365 F&O Responsibilities

• Serve as functional SME for assigned F&O modules/workstreams.
• Perform issue triage, advanced troubleshooting, and root-cause analysis.
• Oversee batch jobs, integrations, and recurring business cycles (month-end, inventory).
• Validate releases, manage regression test cycles, and support enhancements.
• Maintain functional documentation, configuration logs, and process knowledge bases.

Legacy & Ancillary Applications

• Document and maintain integration contracts across WMS/3PL, CRM, EDI, HR/payroll, BI.
• Evaluate and mitigate risks in hybrid legacy + D365 landscapes.
• Validate transactions and data flows between systems during migrations or process changes.
• Identify and support temporary solutions bridging legacy gaps.
• Participate in system decommissioning planning with IT and stakeholders.

Facilitating Business Relationships & Workstream Knowledge:

• Maintain deep understanding of business processes, dependencies, and constraints.
• Build trusted partnerships with SMEs and business leaders.
• Lead workstream ceremonies, clarifying requirements and decisions.
• Translate business needs into scalable solutions.
• Communicate impacts of releases, changes, and system updates.

Transition to Operations:

• Define SLAs, escalation paths, and support models.
• Lead hypercare stabilization activities.
• Define operational KPIs and participate in monitoring.

Governance & Collaboration:

• Support compliance, audit readiness, and SOX-aligned controls.
• Contribute to BA practice standards and process maturity.
• Mentor junior analysts.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily along with working in facility. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  Bachelor’s Degree (B.A./B.S.) from a four-year college or university; at least five years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role.

Technical Knowledge, Skills, and Abilities:

• Familiarity with IT project management skills is desired: defining objectives, creating timelines, scheduling and planning project resources, documenting processes, monitoring and evaluating project status.
• Ability to use the Internet, e-mail, Excel, Word, PowerPoint, and Visio.
• Knowledge of SQL, Azure Logic Apps, Data Factory, Power Platform. is desired.
• Ability to coordinate users & technical staff across multiple departments/locations as well as coordination of 3rd party project responsibilities.
• Skill and/or experience building or supporting workflows for business processes within application platform (e.g. Monday.com, Service Now, Power Automate).

Process Knowledge, Skills, and Abilities:

• Understanding and involvement in Johnstone’s business needs and strategic goals.
• Ability to diagnose and solve problems. Uses logic to solve difficult problems with effective solutions; probes all different sources for answers; can see hidden problems; is excellent at analysis; looks beyond the obvious and doesn't stop at the face value answers.
• Ability to be self-motivated and self-directed with all job responsibilities.
• Skill in prioritizing multiple tasks and demands.
• Ability to initiate, challenge, and recommend for an ideal or position; pursues everything with initiative, energy, drive, and a need to bring efforts to closure.
• Ability to learn quickly when encountering new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for improvements; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Ability to work with others in a team-based environment.
• Ability to work in a frequently changing environment.
• Desire to support and meet the needs of other employees and the company as a whole.

Communication Skills:

• Ability to write status reports, process descriptions, and procedures.
• Ability to communicate technical issues to non-technical users.
• Skill in technical writing for documentation and design purposes.
• Skill in facilitating and leading meetings.
• Ability to present information in both one-on-one and group situations.

Shift: Monday - Friday 8am - 5pm (In Office Position) 

Pay Range: $120,000.00 - $170,000.00

Physical Demand

While performing the duties of this job, the employee is regularly required to walk; stand; talk or hear; use hands to finger, handle, or feel; stoop, kneel crouch, or crawl; reach with hands and arms; and lift up to 50 pounds. Specific vision requirements for this position are close vision and ability to adjust focus. 

Company Values

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefit Overview

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.

Compensation

Shift: Monday - Friday 8am - 5pm

Pay Range: $120,000.00 - $170,000.00