All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Hotel Guest ServicesUpdated on Nov 11

Full-timeMakati, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A degree in Hospitality Management or a related field is an asset.
At least three years of experience in the service industry, including at least one year of relevant experience.
Operational knowledge and proficiency in a Property Management System.
Multicultural awareness and ability to work with people from diverse cultures.
Ability to communicate with employees at all levels.

Responsibilities

Demonstrate that all Front Office Standard Operating Policies and Procedures are followed in all interactions.
Provide a warm welcome and assist guests according to Fairmont Hotels & Resorts Brand Standards.
Balance operational, administrative, and colleague needs by providing guidance and motivation to the Front Office team.

Job Description

Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards.
Maintains the balance in operational, administrative and colleague needs by providing guidance and motivation to the Front Office team.

Qualifications

Graduate of a Degree in Hospitality Management or any related field is an asset.
Minimum of three (3) years in the service industry, with at least one (1) year relevant experience.
An operational knowledge and proficiency in Property Management System.
Multicultural awareness and able to work with people from diverse cultures, and with ability to communicate with all levels of employees

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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