Expeditor/Inside Sales Associate

Job Description

As the Expeditor/Inside Sales Associate based in Edmonton Main, you will build relationships with our customers by assisting with any product inquiries, maintain the customer database and receive & process orders. Reporting to the Alliance Manager, you will support the field sales and project management teams.

How You Will Thrive With Us

Primary Tasks

• Follow up on orders, mitigate product shortages and delays, and expedite deliveries to meet customers’ on-time delivery expectations.
• Communicate and resolve delivery issues with customers and outside sales representatives.
• Recommend improvements to expediting processes, taking customer procedures and practices into account.
• Enter expediting information into AS400.
• Deliver a consistently high level of customer service, responding to customer needs efficiently, accurately, and professionally.
• Maintain focus on company policies, procedures, and objectives.

Secondary Tasks:

• Sales Support: Act as a liaison between customers and field sales representatives.
• Be a Brand Ambassador: Build brand recognition, support sales initiatives, enhance customer experiences, and represent the company’s corporate image.
• Source and quote products for customers.
• Process customer orders.
• Enter account pricing contracts and list new products.
• Create credit notes, invoices, and documentation for customer returns.
• Perform other duties as required within the department.

Qualifications

• You have 2–3 years of experience in inside sales, counter sales, or expediting
• You communicate effectively, build strong customer relationships, and have excellent written and verbal interpersonal skills.
• You are organized, able to prioritize multiple tasks, and work well under pressure while maintaining a positive attitude.
• You have strong interpersonal skills and can share knowledge effectively.
• You are proficient in Excel, Word, Outlook, and Adobe. Emphasis on Excel.
• AS400 experience is an asset.
• Electrical product knowledge and technical experience are assets.

Additional Information

What We Offer: 
•    Our employees enjoy a positive work-life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges. 
•    We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities—whether advancing in your current field or exploring something entirely new. If you’re motivated, we’ll help you find the career path that suits you. 
•    Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills. 
What Is Next? 
•    If this position aligns with your career goals, click "Apply" to submit your application. 
•    We thank all candidates for their interest; however, only those selected for interviews will be contacted. 
•    For additional career opportunities, please visit www.rexel.ca.