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NTT Data

Global IT services and consulting provider.

Healthcare Senior Specialist2

Enterprise ApplicationsPosted on Nov 9
Full-timeNo salary listed

About the Job

Requirements

  • Experience working in the healthcare provider domain, with a strong understanding of hospital workflows and operational support.
  • Understanding of ambulatory clinical workflows, including scheduling, charting, and orders.
  • Ability to support interfaces for lab, imaging, billing, and pharmacy electronic prescribing.
  • Knowledge of ambulatory billing, including evaluation and management codes, claim scrubbing, and claim files.
  • Proficiency in template customization, provider preferences, and smart tools.
  • Ability to support document workflows, including scanning, indexing, and chart import.
  • Experience managing upgrades, patches, and legacy electronic medical record data archiving.
  • Experience working with ambulatory electronic medical record systems such as MEDENT, HST Pathways, Dentrix Enterprise, and AthenaHealth, or similar applications.

Responsibilities

  • Investigate, troubleshoot, and resolve Level 2 and Level 3 incidents for commercial off-the-shelf healthcare applications, restoring services promptly and meeting service-level agreements.
  • Perform root cause analysis for recurring issues.
  • Proactively monitor application health, interfaces, and batch jobs; perform routine maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
  • Assess, implement, and validate application changes, including configurations, patches, and upgrades, through controlled releases with impact analysis and rollback planning.
  • Coordinate issue resolution, enhancements, and escalations among business users, IT teams, and third-party vendors, particularly for regulated healthcare workflows.
  • Maintain knowledge articles, runbooks, and audit documentation, ensuring adherence to healthcare regulations such as HIPAA, security standards, and data privacy requirements.

About the Company

NTT Data

Global IT services and consulting provider.

NTT DATA is a global IT and business services provider that helps organizations run and transform their technology and operations. It delivers consulting, industry solutions, cloud migration, cybersecurity, data analytics, and managed services to modernize systems and processes. It differentiates itself through its large scale, deep sector expertise in banking, healthcare, manufacturing, public sector, and automotive, and its broad ecosystem of partners with Microsoft, SAP, AWS, and Salesforce. Its goal is to help large enterprises digitally transform and optimize operations at scale using cloud-native approaches and secure IT environments.

Company size
10,001+
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
1988

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